Mobile phone technology has recently experienced a quiet revolution in the SIM management department. The result is bringing about a profound change in how mobile devices are used for business.
Imagine two client managers for two financial services companies have just received some very important news that they must tell their clients immediately. As they're away from their offices, the only way is by using their smartphones. One manager opens and uses an app to call his client, opting for over-the-top voice communication that applies best-effort delivery. Of course, there's no...
The rapid digitization of many things we use in the world today – such as money, mail and tickets has not escaped the humble mobile SIM card. As a result, the widespread support for eSIM technology in modern mobile phones is revolutionizing how mobile Unified Communications (UC) is being deployed for businesses.
You know how you sometimes hear a recording, “This call is being recorded for quality assurance”? It’s done so companies can help their employees provide the best customer service to the people who call and improve their training and processes at the same time. For some businesses, it’s more than assurance – it’s a regulatory requirement to record calls and messages.
A solution we launched with our partner FourNet is featured in a new article about public sector organizations recording their employees' mobile voice and text messages.
FourNet's ANTENNA Mobile solution is featured in articles today in two public-sector-oriented publications in the UK.
Authored by FourNet's Stuart Williams and our Executive Vice President Andrew Bale, the article explores the...
We are excited to partner with digital transformation and customer experience specialist FourNet in launching a new service in the UK that will provide business-class, compliant mobile communications designed for for the hybrid-working era and public sector customers.
FourNet's ANTENNA Mobile will provide business-class mobile communications fit for the hybrid-working era and will enable public...
Tango Extend has been named a finalist in the UC Awards 2022 for Best Compliance Product.
Now in its fifth year, the UC Awards are given out by UC Today, a leading online publication for Unified Communications and Collaboration technology.
Citing a record number of entries this year, UC Today said the winners will be announced at an online ceremony on July 28 at 3 p.m. GMT, 10 a.m. EDT. Register...
It seems like a perfectly realistic proposition to use an over-the-top app to make and receive business calls on a mobile device. But there's a snag.
The human.
Research conducted by Nemertes of more than 525 businesses found that only about 5% of the workforce with IT-provided UC apps installed actually used them for making phone calls.
Workers by and large still use native dialers provided by...
In a few days we will mark the dawn of a new decade.
So it's a good time to reflect on how much has changed in the past 10 years in terms of how, when and where we work.
It's also a good time to remind ourselves how communications technology has evolved in that period to support these changes in workstyle.
More and more businesses are recognising the business benefits of moving to a cloud-based Unified Communications platform.
Easy to adopt, easy to use, these powerful business tools help businesses keep in touch with their customers, and help employees collaborate more effectively – particularly when they are out on the road.Mobility – making a UC service easy to use on a mobile phone – is...
October 11, 2021