Mobile phone technology has recently experienced a quiet revolution in the SIM management department. The result is bringing about a profound change in how mobile devices are used for business.
Imagine two client managers for two financial services companies have just received some very important news that they must tell their clients immediately. As they're away from their offices, the only way is by using their smartphones. One manager opens and uses an app to call his client, opting for over-the-top voice communication that applies best-effort delivery. Of course, there's no...
The rapid digitization of many things we use in the world today – such as money, mail and tickets has not escaped the humble mobile SIM card. As a result, the widespread support for eSIM technology in modern mobile phones is revolutionizing how mobile Unified Communications (UC) is being deployed for businesses.
You know how you sometimes hear a recording, “This call is being recorded for quality assurance”? It’s done so companies can help their employees provide the best customer service to the people who call and improve their training and processes at the same time. For some businesses, it’s more than assurance – it’s a regulatory requirement to record calls and messages.
October 11, 2021