Mobile phone technology has recently experienced a quiet revolution in the SIM management department. The result is bringing about a profound change in how mobile devices are used for business.
Imagine two client managers for two financial services companies have just received some very important news that they must tell their clients immediately. As they're away from their offices, the only way is by using their smartphones. One manager opens and uses an app to call his client, opting for over-the-top voice communication that applies best-effort delivery. Of course, there's no...
The rapid digitization of many things we use in the world today – such as money, mail and tickets has not escaped the humble mobile SIM card. As a result, the widespread support for eSIM technology in modern mobile phones is revolutionizing how mobile Unified Communications (UC) is being deployed for businesses.
You know how you sometimes hear a recording, “This call is being recorded for quality assurance”? It’s done so companies can help their employees provide the best customer service to the people who call and improve their training and processes at the same time. For some businesses, it’s more than assurance – it’s a regulatory requirement to record calls and messages.
A solution we launched with our partner FourNet is featured in a new article about public sector organizations recording their employees' mobile voice and text messages.
FourNet's ANTENNA Mobile solution is featured in articles today in two public-sector-oriented publications in the UK.
Authored by FourNet's Stuart Williams and our Executive Vice President Andrew Bale, the article explores the...
We are excited to partner with digital transformation and customer experience specialist FourNet in launching a new service in the UK that will provide business-class, compliant mobile communications designed for for the hybrid-working era and public sector customers.
FourNet's ANTENNA Mobile will provide business-class mobile communications fit for the hybrid-working era and will enable public...
We have announced a major upgrade of the Mobile-X Extend service, including support for VoLTE and a new 5G-ready architecture along with tariff reductions.
Our Extend service has won more than 10 prestigious industry awards for its unique approach to fixed-mobile convergence.
The Extend service enables business users on any mobile phone to embed a full-featured business line in their devices,...
The Communications Compliance Crackdown shows no sign of slowing down.
This presents a huge opportunity for resellers of UCaaS and other business communications services to offer compliant mobile communications services.
Last fall, financial services regulators in the US began warning regulated firms that they are cracking down on the use of personal devices and apps for regulated...
The end of 2021 was marked by several significant milestones in business communications trends. These forces will profoundly affect how we work in 2022 and beyond.
First, securities regulators in December launched a crackdown on financial services workers using personal mobile phones, highlighted by the $200 million in fines levied against J.P. Morgan Securities.
Second, high-profile companies...
Letting employees use personal devices and phone numbers to conduct business just got expensive for one of the world's finance leaders.
J.P. Morgan Securities was fined $200 million by US regulators for record-keeping violations because employees conducted regulated business activities on personal devices and with personal accounts.
In announcing the fines on Friday, regulators warned that...
October 11, 2021