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There are a lot of good reasons for recording phone calls, and regulatory compliance is only one of them. That's the point – one of many powerful arguments – that a new BlackBerry white paper makes in favor of recording calls and extending the recording function to mobile calls.

While the white paper focuses more on financial services organizations, the reasons it offers for recording calls can...

More organizations than ever are either choosing to – or are being required to – record and log all employee phone calls. The requirement part applies in a significant segment of the financial services industry and in healthcare. The choosing part is more evident in call centers, insurance companies, sales, colleges, and elsewhere.