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Trends to watch in 2022:  The Communications Compliance Crackdown and the new BYOD

The end of 2021 was marked by several significant milestones in business communications trends. These forces will profoundly affect how we work in 2022 and beyond.

First, securities regulators in December launched a crackdown on financial services workers using personal mobile phones, highlighted by the $200 million in fines levied against J.P. Morgan Securities.

Second, high-profile companies...

Avoid the personal device violations: how BYOD can be made safe for Financial Services

Letting employees use personal devices and phone numbers to conduct business just got expensive for one of the world's finance leaders.

J.P. Morgan Securities was fined $200 million by US regulators for record-keeping violations because employees conducted regulated business activities on personal devices and with personal accounts.

In announcing the fines on Friday, regulators warned that...

Ending the flap over the App: Yes, you can be Both Mobile And Compliant

Posted by Philip Hesketh, Head of Channels EMEA
July 28, 2021

It seems like a perfectly realistic proposition to use an over-the-top app to make and receive business calls on a mobile device. But there's a snag.

The human. 

Research conducted by Nemertes of more than 525 businesses found that only about 5% of the workforce with IT-provided UC apps installed actually used them for making phone calls. 

Workers by and large still use native dialers provided by...

The ‘Disappearing Message’ Conundrum: Challenges to Compliant Mobile Communications

Posted by Philip Hesketh, Head of Channels EMEA
March 31, 2021

Mobile workers using simple self-destructing messaging functions in popular apps could ignite major legal repercussions for businesses with required regulatory recording and archiving. 

But as the remote working trend continues to rise – as well as now universal use of mobile phones for business communications  – smart companies are enforcing compliance policies by ensuring communications on...

Recording Mobile Calls Assures Compliance

Posted by Tango Marketing
May 22, 2015

More organizations than ever are either choosing to – or are being required to – record and log all employee phone calls. The requirement part applies in a significant segment of the financial services industry and in healthcare. The choosing part is more evident in call centers, insurance companies, sales, colleges, and elsewhere.


October 11, 2021

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