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Enforcing mobile communications recording rules is a critical requirement for today's mobile-enabled businesses.

We will be highlighting the latest solutions for mobile communications recording at Verint's Engage19 customer and partner conference, starting Monday in Orlando, Florida

Mobile-X from Tango Networks is a key enabling service for modern business communications, including Mobile Unified...

Today's workforce is a mobile workforce. Mobile phones are now the devices of choice for business communications in companies large and small.

But how do you keep mobile communications compliant with recording and archiving requirements?

To find out, meet with us at Verint's Engage19 customer and partner conference, May 20-23 in Orlando, Florida.

The impact of Customer Experience Management (CXM) is undeniable. 

There is no doubt that our mobile workforces are stretching the boundaries of how we manage communications and enforce company policies. 

The impact of Customer Experience Management (CXM) is undeniable. 

Companies that proactively manage the customer experience regularly outperform others in terms of customer retention, satisfaction and, as research show, profitability. 

Customer Engagement solutions from Verint have revolutionized how companies see and manage the customer's experience.

Customer experience management (CXM) and customer engagement programs are all about ensuring your customers are delighted with your products and services.

Researchers continue to report that companies investing in CXM regularly outperform the average business.

 One of the most effective ways to keep customers happy is to keep it simple.

Survey after survey shows that a simple, straight-forward experience with your company results in happier customers with greater loyalty.

Winning and keeping customers gets a lot easier with the right information.

How much contact is there between your sales team and target prospects? How many interactions does it take to win a deal?

 How often do customers call for assistance with your product or service? How quickly are such issues resolved?

There are many facets to the customer experience. But consumer surveys and analysis show that a handful of factors have great weight: 

• How long are customers waiting on hold? According to NewVoiceMedia, 53% of customers report being irritated if they cannot speak to a real person immediately.
• How quickly can they reach a person who can solve their problems or answer their questions? Harvard...

Our partnership with Verint delivering mobilized customer engagement solutions was highlighted in a presentation at the Verint Engage 2017 Global Customer Conference in May.

The Verint customer conference focused on how companies can improve customer engagement and the customer experience.

Our Chief Sales Officer Brandon Larson delivered a presentation at the conference highlighting how mobile...