Mobile phone technology has recently experienced a quiet revolution in the SIM management department. The result is bringing about a profound change in how mobile devices are used for business.
Imagine two client managers for two financial services companies have just received some very important news that they must tell their clients immediately. As they're away from their offices, the only way is by using their smartphones. One manager opens and uses an app to call his client, opting for over-the-top voice communication that applies best-effort delivery. Of course, there's no...
The rapid digitization of many things we use in the world today – such as money, mail and tickets has not escaped the humble mobile SIM card. As a result, the widespread support for eSIM technology in modern mobile phones is revolutionizing how mobile Unified Communications (UC) is being deployed for businesses.
You know how you sometimes hear a recording, “This call is being recorded for quality assurance”? It’s done so companies can help their employees provide the best customer service to the people who call and improve their training and processes at the same time. For some businesses, it’s more than assurance – it’s a regulatory requirement to record calls and messages.
A solution we launched with our partner FourNet is featured in a new article about public sector organizations recording their employees' mobile voice and text messages.
FourNet's ANTENNA Mobile solution is featured in articles today in two public-sector-oriented publications in the UK.
Authored by FourNet's Stuart Williams and our Executive Vice President Andrew Bale, the article explores the...
Tango Extend has been named a finalist in the UC Awards 2022 for Best Compliance Product.
Now in its fifth year, the UC Awards are given out by UC Today, a leading online publication for Unified Communications and Collaboration technology.
Citing a record number of entries this year, UC Today said the winners will be announced at an online ceremony on July 28 at 3 p.m. GMT, 10 a.m. EDT. Register...
Mobile workers using simple self-destructing messaging functions in popular apps could ignite major legal repercussions for businesses with required regulatory recording and archiving.
But as the remote working trend continues to rise – as well as now universal use of mobile phones for business communications – smart companies are enforcing compliance policies by ensuring communications on...
Enterprises around the world are adopting mobile Unified Communications, empowering their employees to be more effective at getting work done anytime and anywhere.
Smart enterprises are being proactive about communications compliance as they implement mobile communications in their environments.
There are a lot of good reasons for recording phone calls, and regulatory compliance is only one of them. That's the point – one of many powerful arguments – that a new BlackBerry white paper makes in favor of recording calls and extending the recording function to mobile calls.
While the white paper focuses more on financial services organizations, the reasons it offers for recording calls can...
October 11, 2021