The impact of Customer Experience Management (CXM) is undeniable.
Companies that proactively manage the customer experience regularly outperform others in terms of customer retention, satisfaction and, as research show, profitability.
Supporting your mobile workforce today means a lot more than just allowing your staff to use mobile devices for their day-to-day tasks.
As businesses have shifted to Unified Communications, a sometimes overlooked benefit – and potential blind spot – can be mobile communications.
The first VoIP systems arrived more than 20 years ago as the first unified messaging and voice systems became available. It was the groundwork for what we now call Unified Communications.
Customer experience management (CXM) and customer engagement programs are all about ensuring your customers are delighted with your products and services.
Modern business applications have revolutionized how companies get stuff done.
Modern mobile devices have radically changed how, when and where that stuff gets done.
Tango Networks™, a leading provider of full-featured enterprise mobile communication solutions, and Samsung Electronics America, Inc. are collaborating to deliver secure and compliant mobile Unified Communications (UC) solutions to enterprises.
If you manage communications or information technology for a mobile workforce, then you know the headaches that can bring.
Users have trouble with configuring and managing mobile phones and need a lot of hand-holding and support.
We’re in a cord-cutting world when it comes to communications.
We’re cutting the cord at home. In the US, more households now have only mobile phones than have wireline phones.
Enterprise Mobility has changed where and when we work and get things done.
Unified Communications (UC) has changed how we communicate and collaborate.
Mobile devices have transformed virtually every profession in some way.
If you work in medicine, finance, manufacturing, logistics, transportation, sales, energy production, and many other fields, then it is likely that you have benefited from the improved reachability and responsiveness made possible by mobile devices.
Nearly all work-age adults in the US have some form of cell phone,...
October 11, 2021