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Upping the ante in customer engagement with mobilized enterprise communications

April 4, 2017

Employees are the “face” of your business. The quality of the interaction between them and your customers has a profound impact on customer satisfaction, retention and repeat business.

 That’s why customer engagement quality programs have gained so much traction in recent years.

And it is also why the announcement of our expanded partnership with Verint is attracting a lot of attention.  

How many identities does your business have?

March 16, 2017

When you started your business, did you give a thought to identity? In most cases this would have been one of your first thoughts:

Without a consistent brand and identity, how do your customers find you?

3 Reasons the Kinetic Platform is a Game-Changer for Superior Customer Experience

March 14, 2017

The Kinetic Communications Platform from Tango Networks has been called a “game changer” for the innovative ways that it empowers truly mobilized communications for enterprises.

Our CTO wins recognition, shares insight that led to Tango Networks

March 10, 2017

Tango Networks’ CTO & Co-founder Andrew Silver has been named to the list of 30 Most Innovative Business Leaders by Insights Success Magazine.

You can check out the full issue here, which features an article by Andrew along with commentary from other leading business people in digital technology, software, business process management and a host of other innovative domains.

Partner Spotlight: JT Global

March 8, 2017

We’re excited to share more details on our partnership with JT, which was highlighted earlier this month at Mobile World Congress.

JT is a full-service Tier-1 global consumer and business enterprise provider with a 122-year heritage.   Across 11 global locations, JT employs over 600 staff providing products and services to over 1 million global consumer subscribers and 2,177 active business...

Mobile First: To BYOD or not To BYOD?

March 3, 2017

For more than a decade now the question of “To BYOD or not to BYOD?” has been front and center in many corporate IT and communications programs.  

BYOD reached a tipping point a few years ago as a majority of enterprises began to permit it in some form, or as futurist Daniel Burrus calls it, “the tipping point of consumerization of IT.” 

Now surveys are more likely to examine what’s going on...

Buzzing in Barcelona!

February 28, 2017

It's buzzing in Barcelona! We are excited to share with Mobile World Congress visitors the latest version of our Kinetic Communications Platform and our newly announced partnership with JT.

Mobile First: Unchaining the desk phone for enhanced productivity

February 24, 2017

Some companies embracing the “Mobile First” strategy of communications are unlocking powerful new ways to boost productivity and efficiency.

Imagine this scenario:

A salesperson in the field needs to make an urgent call to a customer who is ready to buy. The salesperson is in transit so she uses her personal phone to make the call.

Raising Communications Security to a New Level: Our Partnership with BlackBerry

February 14, 2017

 Communications in enterprises are more flexible and powerful than ever before.

Mobility combined with an increasingly rich set of communications applications have boosted employee responsiveness, collaboration and operational efficiencies. 

As we discussed in this blog earlier this month, these new modes of communication must meet the same security requirements as other communications in the...

Mobile First: User Experience Can Make or Break your Mobility Strategy

February 13, 2017

It’s a common problem in IT projects of all types. Users can find dozens of creative ways to break your app or system.

 That’s why the whole concept of a beta release exists. Put your fledgling product in the hands of users and let them kick the tires. They will find gaps, bugs and other problems your quality assurance team simply doesn’t have the time to find.

When it comes to adopting a...

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