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Customer Experience Management with Mobility

The impact of Customer Experience Management (CXM) is undeniable. 

Companies that proactively manage the customer experience regularly outperform others in terms of customer retention, satisfaction and, as research show, profitability. 

Can your staff text with Millennials? Or are your competitors capturing this market?

Do you offer products or services to people born after 1982 and before 2000, the Millennials? 

Census data shows that this is the largest demographic group of consumers, even eclipsing the Baby Boomers. 

Why is mobile UC app adoption ‘practically nil’?

Posted by Tango Marketing
June 7, 2018

Going mobile with Unified Communications has been an increasingly important goal for enterprises. 

Empowering employees to get more done at any time and in any place is the promise. Ideally, a fully mobile UC deployment should enable the mobile workforce to communicate on mobile phones as if they were in the office using a desktop UC phone. 

Ending the #mobility blind spot … @TelecomReseller interviews Tango Networks

Posted by Tango Marketing
May 30, 2018

The mobility “blind spot” is hampering companies from maximizing the impact and value of modern mobility for their operations. 

That’s a primary point made by Tango Network’s Andrew Bale in a new podcast interview with Telecom Reseller. 

Your mobile workforce, your mobile strategy … ready for “mobile first”?

Supporting your mobile workforce today means a lot more than just allowing your staff to use mobile devices for their day-to-day tasks. 

An inclusive and successful mobile workforce strategy ensures workers communicate effectively and professionally and in full compliance with internal policies and industry regulations no matter where they are. 

Mobilize Your Customer Engagement: meet us at Verint Engage18, #ConnectAtEngage

Posted by Tango Marketing
May 16, 2018

Customer Engagement solutions from Verint have revolutionized how companies see and manage the customer's experience.

Our partnership with Verint has enabled us to extend these powerful workforce management solutions to encompass mobile voice and text communications.

We're highlighting these solutions this week at Verint's Engage conference, taking place in Dallas through Thursday.

Countdown to GDPR: is your mobile program compliant?

A new European regulation goes into effect on May 25 that can have a major impact on how your enterprise mobility program operates.

The General Data Protection Regulation (GDPR) focuses attention on company responsibility to comply with the privacy rights of employees, customers and others who use their IT and telecom systems. 

Mobile UC made easy (and compliant)

Posted by Tango Marketing
May 4, 2018

Enterprises around the world are adopting mobile Unified Communications, empowering their employees to be more effective at getting work done anytime and anywhere.

Mobile Call Recording: Four tips for doing it right

Smart enterprises are being proactive about communications compliance as they implement mobile communications in their environments.

Expanding your Cisco Jabber adoption with SMS messaging

Customers have a widening set of choices for communicating with companies.


December 31, 1969

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