The field service organization is one of the key points of contact with your customers.
If your company employs field staff, how effectively are they communicating with your customers?
Tango Networks has been named one of the 20 most promising companies to watch by Insights Success magazine!
Mobile devices have flooded our workplaces.
The vast majority of work-age adults in the US, for example, own mobile phones, with penetration approaching 100%.
So by default your workforce can be considered a mobile workforce.
At Tango Networks, we have helped companies around the globe to make the most of modern mobility and maximize the positive impact of mobile devices. Companies that have...
The customer journey is the route your customer takes as they engage with you and your products or services.
Employees are the “face” of your business. The quality of the interaction between them and your customers has a profound impact on customer satisfaction, retention and repeat business.
That’s why customer engagement quality programs have gained so much traction in recent years.
The contact center is an essential part of any large consumer-facing organization. That’s why we’re excited about our expanding partnership with Verint to deliver mobile communications that support optimized customer engagement including your contact centers. You can see more about these new solutions at Enterprise Connect in Orlando this week.
Two critical customer engagement technology trends came together this month with our announcement of our expanding partnership with Verint.
With Verint’s Customer Engagement Optimization, you and your customers can achieve better outcomes with less effort, and your organization can enhance loyalty, increase revenue, improve efficiency, and reduce risk.
October 11, 2021