The iPhone turned 10 in 2017. Cord-cutters in America became the majority, with mobile-only homes surpassing landline homes. Compliance and privacy of mobile communications grew more important and complex.
December 22, 2017
December 19, 2017
In the closing days of 2017, we can look back on a year of milestones in how mobile communications evolved the way we work and live.
December 14, 2017
We’ve made our workplaces mobile, tapping the power of smartphones to increase employee reachability, flexibility and productivity.
But are we crossing an important regulatory line regarding privacy in how we manage communications that may contain personal information?
December 12, 2017
“Mobile first” has become a buzzword in many corners of the tech industry.
In web design, “mobile first” means that you design your web site and content with the mobile device in mind. So page formats, images and other features are designed to be easily viewed and interacted with by users on mobile phones, for example.
December 7, 2017
For many years now, regulators of the financial services industry have been tightening rules around reporting and record keeping pertaining to financial transactions.
If you are in financial services, complying with these rules can create a headache when it comes to mobile call recording.
December 5, 2017
Possibly the best way to gauge your customers’ thoughts is by monitoring your employees’ frontline phone interactions with them.
These calls can contain a wealth of information relating to customer satisfaction, purchase patterns and promotional success.
As businesses have shifted to Unified Communications, a sometimes overlooked benefit – and potential blind spot – can be mobile communications.
November 28, 2017
“Free” can be a tempting offer.
Maybe it is a “free” mobile phone client that promises to extend your corporate Unified Communications to your users’ mobile phones.
November 22, 2017
The “office” is no longer just a bricks and mortar building maintained by employers. And the traditional workday is quickly becoming a relic.
A growing number of workers no longer expect or want those trappings.
November 21, 2017
Can you record your users’ mobile communications and ensure compliance with recording, archiving and logging rules and regulations?