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Can you afford bad customer service?

The business world is still buzzing about the PR fallout from United Airlines’ recent removal of a passenger from one of its flights. Fortune and The Wall Street Journal reported this week that United’s corporate clients are pressuring the company to improve its customer service.

But most customer service issues never explode across the headlines like United’s has. 

BYOD and the Mobile Salesforce

If you have not yet embraced “Bring Your Own Device” (BYOD), you don’t have to feel left out … your employees are probably doing it for you.

At least that’s the rising sentiment among IT industry observers who track the “consumerization” of IT.

But there are key ways to get out ahead of BYOD and even turn it into a major productivity advantage, especially if you have a mobile salesforce that...

Mobilized communications to perfect your customer's journey

 

The customer journey is the route your customer takes as they engage with you and your products or services.

Upping the ante in customer engagement with mobilized enterprise communications

Employees are the “face” of your business. The quality of the interaction between them and your customers has a profound impact on customer satisfaction, retention and repeat business.

 That’s why customer engagement quality programs have gained so much traction in recent years.

And it is also why the announcement of our expanded partnership with Verint is attracting a lot of attention.  

How many identities does your business have?

When you started your business, did you give a thought to identity? In most cases this would have been one of your first thoughts:

Without a consistent brand and identity, how do your customers find you?

3 Reasons the Kinetic Platform is a Game-Changer for Superior Customer Experience

The Kinetic Communications Platform from Tango Networks has been called a “game changer” for the innovative ways that it empowers truly mobilized communications for enterprises.

Our CTO wins recognition, shares insight that led to Tango Networks

Tango Networks’ CTO & Co-founder Andrew Silver has been named to the list of 30 Most Innovative Business Leaders by Insights Success Magazine.

You can check out the full issue here, which features an article by Andrew along with commentary from other leading business people in digital technology, software, business process management and a host of other innovative domains.

Partner Spotlight: JT Global

We’re excited to share more details on our partnership with JT, which was highlighted earlier this month at Mobile World Congress.

JT is a full-service Tier-1 global consumer and business enterprise provider with a 122-year heritage.   Across 11 global locations, JT employs over 600 staff providing products and services to over 1 million global consumer subscribers and 2,177 active business...

Mobile First: To BYOD or not To BYOD?

For more than a decade now the question of “To BYOD or not to BYOD?” has been front and center in many corporate IT and communications programs.  

BYOD reached a tipping point a few years ago as a majority of enterprises began to permit it in some form, or as futurist Daniel Burrus calls it, “the tipping point of consumerization of IT.” 

Now surveys are more likely to examine what’s going on...

Buzzing in Barcelona!

It's buzzing in Barcelona! We are excited to share with Mobile World Congress visitors the latest version of our Kinetic Communications Platform and our newly announced partnership with JT.

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