For many years now, regulators of the financial services industry have been tightening rules around reporting and record keeping pertaining to financial transactions.
If you are in financial services, complying with these rules can create a headache when it comes to mobile call recording.
Possibly the best way to gauge your customers’ thoughts is by monitoring your employees’ frontline phone interactions with them.
These calls can contain a wealth of information relating to customer satisfaction, purchase patterns and promotional success.
To be competitive in today’s business world, mobility is a must.
Employees on the go need to be always reachable, so deals and transactions go through, and your company can respond to new opportunities at lightning speed.
Customer experience management (CXM) and customer engagement programs are all about ensuring your customers are delighted with your products and services.
Modern business applications have revolutionized how companies get stuff done.
Modern mobile devices have radically changed how, when and where that stuff gets done.
It’s the dream: an empowered and effective mobile workforce.
But the reality is that ensuring policy compliance and security for enterprise mobility can be a challenge.
We’ve all done it at some point. A call comes to your phone with a caller ID and number you don’t recognize. So you let the call go to voice mail instead of answering it.
Maybe it was a wrong number. Or a robo-call to try to sell you something you don’t want.
We’re highlighting an exciting new approach to mobile communications for healthcare enterprises at Vidyo’s Healthcare Summit in Nashville next week.
Our Mobile-X solution empowers clinicians and other healthcare professionals to engage in compliant mobile voice, text and video communications with patients and others.
Tango Networks™, a leading provider of full-featured enterprise mobile communication solutions, and Samsung Electronics America, Inc. are collaborating to deliver secure and compliant mobile Unified Communications (UC) solutions to enterprises.
The idea of a Bring Your Own Device (BYOD) policy for mobile phones has a lot of appeal for many companies.
You can give employees the choice of using their own mobile phones, so training costs are minimized because employees are using devices they already know and love. Employee reachability and productivity are advanced by always-on mobility. Plus the responsibility for device support...
October 11, 2021