The impact of Customer Experience Management (CXM) is undeniable.
Companies that proactively manage the customer experience regularly outperform others in terms of customer retention, satisfaction and, as research show, profitability.
Unified Communications as a Service (UCaaS) is evolving with a wave of innovation and a reshaped market landscape.That’s the conclusion of an article about the UCaaS market and top UCaaS providers published today by Channel Partners magazine.
Think of all the ways that mobility can complicate your business communications.
Companies want to take advantage of more flexible and productive workers, as well as benefit from cutting hardware and support costs.
As businesses increasingly go “mobile first” with communications, they face crucial technical challenges that can put their recording and archiving compliance at risk.
Companies worldwide are capitalizing on new mobile technologies to improve employee responsiveness and productivity. But in many industries, recording and archiving communications are an essential part of doing business.
The challenge is to expand your enterprise mobility while complying with regulatory requirements for communications archiving and privacy.
We’ve made our workplaces mobile, tapping the power of smartphones to increase employee reachability, flexibility and productivity.
But are we crossing an important regulatory line regarding privacy in how we manage communications that may contain personal information?
“Free” can be a tempting offer.
Maybe it is a “free” mobile phone client that promises to extend your corporate Unified Communications to your users’ mobile phones.
The “office” is no longer just a bricks and mortar building maintained by employers. And the traditional workday is quickly becoming a relic.
A growing number of workers no longer expect or want those trappings.
Can you record your users’ mobile communications and ensure compliance with recording, archiving and logging rules and regulations?
To be competitive in today’s business world, mobility is a must.
Employees on the go need to be always reachable, so deals and transactions go through, and your company can respond to new opportunities at lightning speed.
October 11, 2021