Possibly the best way to gauge your customers’ thoughts is by monitoring your employees’ frontline phone interactions with them.
These calls can contain a wealth of information relating to customer satisfaction, purchase patterns and promotional success.
As businesses have shifted to Unified Communications, a sometimes overlooked benefit – and potential blind spot – can be mobile communications.
The first VoIP systems arrived more than 20 years ago as the first unified messaging and voice systems became available. It was the groundwork for what we now call Unified Communications.
“Free” can be a tempting offer.
Maybe it is a “free” mobile phone client that promises to extend your corporate Unified Communications to your users’ mobile phones.
The “office” is no longer just a bricks and mortar building maintained by employers. And the traditional workday is quickly becoming a relic.
A growing number of workers no longer expect or want those trappings.
Can you record your users’ mobile communications and ensure compliance with recording, archiving and logging rules and regulations?
To be competitive in today’s business world, mobility is a must.
Employees on the go need to be always reachable, so deals and transactions go through, and your company can respond to new opportunities at lightning speed.
Customer experience management (CXM) and customer engagement programs are all about ensuring your customers are delighted with your products and services.
Modern business applications have revolutionized how companies get stuff done.
Modern mobile devices have radically changed how, when and where that stuff gets done.
It’s the dream: an empowered and effective mobile workforce.
But the reality is that ensuring policy compliance and security for enterprise mobility can be a challenge.
We’ve all done it at some point. A call comes to your phone with a caller ID and number you don’t recognize. So you let the call go to voice mail instead of answering it.
Maybe it was a wrong number. Or a robo-call to try to sell you something you don’t want.
October 11, 2021