Think of all the ways that mobility can complicate your business communications.
Companies want to take advantage of more flexible and productive workers, as well as benefit from cutting hardware and support costs.
As businesses increasingly go “mobile first” with communications, they face crucial technical challenges that can put their recording and archiving compliance at risk.
Companies worldwide are capitalizing on new mobile technologies to improve employee responsiveness and productivity. But in many industries, recording and archiving communications are an essential part of doing business.
The challenge is to expand your enterprise mobility while complying with regulatory requirements for communications archiving and privacy.
We’re excited today to announce the unveiling of Mobile-X, the first cloud-powered service enabling businesses to control their employees’ mobile communications as easily as landline communications.
Come see Mobile-X in action at Mobile World Congress 2018 starting February 26 in Barcelona.
In the closing days of 2017, we can look back on a year of milestones in how mobile communications evolved the way we work and live.
We’ve made our workplaces mobile, tapping the power of smartphones to increase employee reachability, flexibility and productivity.
But are we crossing an important regulatory line regarding privacy in how we manage communications that may contain personal information?
“Mobile first” has become a buzzword in many corners of the tech industry.
In web design, “mobile first” means that you design your web site and content with the mobile device in mind. So page formats, images and other features are designed to be easily viewed and interacted with by users on mobile phones, for example.
For many years now, regulators of the financial services industry have been tightening rules around reporting and record keeping pertaining to financial transactions.
If you are in financial services, complying with these rules can create a headache when it comes to mobile call recording.
Possibly the best way to gauge your customers’ thoughts is by monitoring your employees’ frontline phone interactions with them.
These calls can contain a wealth of information relating to customer satisfaction, purchase patterns and promotional success.
October 11, 2021