In today’s competitive markets, mobility can be a boost for sales productivity.
The 20-year history of Customer Relationship Management (CRM) is littered with tales of failed implementations.
As CRM Search magazine reports, 30% to 50% of CRM implementations fail according to industry analysts.
The causes of failure are many and varied. But a common thread cited in many reports of failed implementations is poor adoption rates by sales teams.
Pretty much all of our workforces are mobile workforces these days.
Long gone are the days when you could supply your workers with a desk phone, a computer and network access, and then worry mainly about upgrades and the occasional support issues.
With mobile phone penetration nearing 100% in many places among working age adults, company IT managers now contend with supporting a wide range of...
Digital transformation has touched on pretty much every aspect of how we do business.
It’s a simple idea. We take all the records, data, reports, operational output that used to be on paper and we digitize all of it.
But from that one simple idea springs a profound transformation in how we do business. Now that our data is digitized and more easily accessible, we can work faster and more...
Winning and keeping customers gets a lot easier with the right information.
How much contact is there between your sales team and target prospects? How many interactions does it take to win a deal?
How often do customers call for assistance with your product or service? How quickly are such issues resolved?
If you run a direct sales force, then you know the drill.
Every so often, you must remind your sales people to keep their records up to date in your Customer Relationship Management (CRM) system.
They might do it for a while … then the updating slows down … and you need to remind them again.
Why does this cycle happen?
It’s because sales people want to be selling, not sitting around doing...
There are many facets to the customer experience. But consumer surveys and analysis show that a handful of factors have great weight:
- How long are customers waiting on hold? According to NewVoiceMedia, 53% of customers report being irritated if they cannot speak to a real person immediately.
- How quickly can they reach a person who can solve their problems or answer their questions? Harvard...
The daily interactions between your employees and your customers contain a wealth of information.
How satisfied are customers with your products and services?
How quickly are problems resolved and do your customers “go away happy”?
What sorts of purchase patterns are emerging? Which promotions are working?
What kinds of new solutions are your customers looking for?
Happy birthday, iPhone!
Next week marks the 10th anniversary of Apple releasing the first iPhone.
Release day on June 29, 2007, dawned to people lined up outside Apple stores and AT&T stores across the country.
The iPhone was not the first smartphone. But it captured the public’s...
We're excited to highlight our great team-members in the Tango Talks series of posts. We're always proud of how our technology is bringing enterprise mobile communications to the next level. But our technology and company are only as successful as the great people who work here. So let's meet the team!
October 11, 2021