Possibly the best way to gauge your customers’ thoughts is by monitoring your employees’ frontline phone interactions with them.
These calls can contain a wealth of information relating to customer satisfaction, purchase patterns and promotional success.
As businesses have shifted to Unified Communications, a sometimes overlooked benefit – and potential blind spot – can be mobile communications.
The first VoIP systems arrived more than 20 years ago as the first unified messaging and voice systems became available. It was the groundwork for what we now call Unified Communications.
“Free” can be a tempting offer.
Maybe it is a “free” mobile phone client that promises to extend your corporate Unified Communications to your users’ mobile phones.
The “office” is no longer just a bricks and mortar building maintained by employers. And the traditional workday is quickly becoming a relic.
A growing number of workers no longer expect or want those trappings.
If you manage communications or information technology for a mobile workforce, then you know the headaches that can bring.
Users have trouble with configuring and managing mobile phones and need a lot of hand-holding and support.
It's become a classic IT trade-off.
We want to give users the most flexible and effective tools for their jobs. But we also need to ensure security and compliance with privacy, call recording, and information handling requirements.
Estimates show that the typical salesperson spends about 20% of his or her time updating CRM records and with other administrative record-keeping and reporting tasks.
That’s basically a full day every week that your sales person is not meeting with customers, not closing deals, not selling.
Mobile devices have transformed virtually every profession in some way.
If you work in medicine, finance, manufacturing, logistics, transportation, sales, energy production, and many other fields, then it is likely that you have benefited from the improved reachability and responsiveness made possible by mobile devices.
Nearly all work-age adults in the US have some form of cell phone,...
The Silicon Review has named Tango Networks to its list of 50 Innovative Companies to Watch for 2017.
Describing the explosion of mobile devices in today’s corporate environments, the publication’s editors said Tango Networks’ products address a fundamental need for better control over the communications applications used on these devices.
The field service organization is one of the key points of contact with your customers.
October 11, 2021