The idea of a Bring Your Own Device (BYOD) policy for mobile phones has a lot of appeal for many companies.
You can give employees the choice of using their own mobile phones, so training costs are minimized because employees are using devices they already know and love. Employee reachability and productivity are advanced by always-on mobility. Plus the responsibility for device support...
If you manage communications or information technology for a mobile workforce, then you know the headaches that can bring.
Users have trouble with configuring and managing mobile phones and need a lot of hand-holding and support.
We’re in a cord-cutting world when it comes to communications.
We’re cutting the cord at home. In the US, more households now have only mobile phones than have wireline phones.
Communications policy enforcement is a continually evolving domain. It changes as regulations, best practices and applications modify over time, resulting in new mandates and new modes of communication.
Policies you must enforce on communications might be specific to your industry because of a regulatory mandate.
The European Union law known as MiFID II (Markets in Financial Instruments Directive II) is coming into effect in January and the financial services industry is madly scrambling to comply.
MiFID II mandates extensive documentation and transparency for financial services transactions, such as securities trades on a stock market. In the advice of compliance experts, that means you need to record...
Many companies have made huge strides in managing compliance, fraud and security of communications with customers. If you are in a regulated industry or your employees deal with sensitive transactions, then security and compliance are not optional.
Yet too often, the compliance and security controls are blind to the fastest growing tool in our communications: the mobile device.
Thanks to a range of new technologies, we’re slowly saying “goodbye” to the 9-to-5 workday.
But as the workday evolves, IT departments need to make sure they can enforce polices and exercise control over communications outside traditional hours.
That includes enforcing the required recording, archiving and quality assurance policies on employee communications on mobile devices in all places and...
There are a lot of good reasons for recording phone calls, and regulatory compliance is only one of them. That's the point – one of many powerful arguments – that a new BlackBerry white paper makes in favor of recording calls and extending the recording function to mobile calls.
While the white paper focuses more on financial services organizations, the reasons it offers for recording calls can...
October 11, 2021