For many years now, regulators of the financial services industry have been tightening rules around reporting and record keeping pertaining to financial transactions.
If you are in financial services, complying with these rules can create a headache when it comes to mobile call recording.
We’ve been talking about Call Recording and MiFID II for what seems like ages. No matter how bogged down you are by discussions on that, and the looming GDPR legislation, there’s no getting away from it MiFID II arrives on 3rd January 2018.
Possibly the best way to gauge your customers’ thoughts is by monitoring your employees’ frontline phone interactions with them.
These calls can contain a wealth of information relating to customer satisfaction, purchase patterns and promotional success.
As businesses have shifted to Unified Communications, a sometimes overlooked benefit – and potential blind spot – can be mobile communications.
The first VoIP systems arrived more than 20 years ago as the first unified messaging and voice systems became available. It was the groundwork for what we now call Unified Communications.
“Free” can be a tempting offer.
Maybe it is a “free” mobile phone client that promises to extend your corporate Unified Communications to your users’ mobile phones.
The “office” is no longer just a bricks and mortar building maintained by employers. And the traditional workday is quickly becoming a relic.
A growing number of workers no longer expect or want those trappings.
Can you record your users’ mobile communications and ensure compliance with recording, archiving and logging rules and regulations?
To be competitive in today’s business world, mobility is a must.
Employees on the go need to be always reachable, so deals and transactions go through, and your company can respond to new opportunities at lightning speed.
We’re really pleased to announce that we’ve partnered with Dubber to give all our partners the opportunity to add Dubber call recording to our mobile and hosted PBX services, including Mobile-X, ahead of the of MiFID II deployment in January 2018.
Customer experience management (CXM) and customer engagement programs are all about ensuring your customers are delighted with your products and services.
October 11, 2021