The field service organization is one of the key points of contact with your customers.
When someone in your company calls a customer, is it always clear who is calling?
Communications are often called the lifeblood of healthcare operations. Doctors, nurses, physician’s assistants, administrative staff and many others need to share information, collaborate and respond to requests quickly and efficiently.
If you manage IT for healthcare professionals who interact with the public or work with patient information, then you know the challenges around device management and privacy management.
These busy professionals need to communicate sensitive and timely information to patients, other health care staff, administrators, insurers and so on. Mobile phones and other mobile devices have become the...
Your company’s identity is central to a positive customer experience.
Is your company identity polished, consistent, clear, simple?
Or is it a hodgepodge? Do customers have to call a range of different numbers for different things? Do employees use a bunch of different phones with different numbers to communicate with customers?
The promise of mobile Unified Communications ran into a stumbling block: less-than-stellar adoption of the mobile phone clients by employees.
Why is it so hard to get employees to use those mobile phone clients and apps? What can we do about it?
The “face” you put before customers has a major impact on your brand and potential for growth.
October 11, 2021