If you provide IT and communications support to professionals on-the-go, then you probably have already experienced the “Mobile First” work world.
The business world is still buzzing about the PR fallout from United Airlines’ recent removal of a passenger from one of its flights. Fortune and The Wall Street Journal reported this week that United’s corporate clients are pressuring the company to improve its customer service.
But most customer service issues never explode across the headlines like United’s has.
If you have not yet embraced “Bring Your Own Device” (BYOD), you don’t have to feel left out … your employees are probably doing it for you.
At least that’s the rising sentiment among IT industry observers who track the “consumerization” of IT.
But there are key ways to get out ahead of BYOD and even turn it into a major productivity advantage, especially if you have a mobile salesforce that does...
The customer journey is the route your customer takes as they engage with you and your products or services.
Employees are the “face” of your business. The quality of the interaction between them and your customers has a profound impact on customer satisfaction, retention and repeat business.
That’s why customer engagement quality programs have gained so much traction in recent years.
And it is also why the announcement of our expanded partnership with Verint is attracting a lot of attention.
When you started your business, did you give a thought to identity? In most cases this would have been one of your first thoughts:
Without a consistent brand and identity, how do your customers find you?
When you started your business, did you give a thought to identity? In most cases this would have been one of your first thoughts:
Without a consistent brand and identity, how do your customers find you?
Mobile-X from Tango Networks has been called a “game changer” for the innovative ways that it empowers truly mobilized communications for enterprises.
Tango Networks’ CTO & Co-founder Andrew Silver has been named to the list of 30 Most Innovative Business Leaders by Insights Success Magazine.
You can check out the full issue here, which features an article by Andrew along with commentary from other leading business people in digital technology, software, business process management and a host of other innovative domains.
October 11, 2021