Most of your employees these days are carrying their own mobile phones. If these devices end up being used for work calls, do you know if the communications on them meet your customer care quality standards?
The latest statistics show that far more people in the typical workplace are likely to have a mobile phone than not. For example, personal mobile phone penetration in the US now is 95%,...
If your business involves communicating with customers using a contact center, then customer engagement quality is very likely at the top of your important success metrics.
Yet many companies continue to operate contact center quality programs that ignored the most common communications device in today’s companies: the mobile phone.
The customer experience is in the spotlight again. Are you confident that your employees on mobile devices are saying the right things to your customers?
For years, companies have invested in tools, training and processes to improve the customer experience. Research shows that seemingly minor increases in retention and satisfaction can flow to the bottom line in a big way.
The mobile workforce is growing every day.
Your remote teleworkers, field service technicians, sales people, fleet drivers, and executives on-the-go all contribute to a way of working that looks less and less like the old office-bound modes of last century.
Supporting this modern workforce poses a range of IT challenges. Among them is how you maintain visibility into the communications of...
We’re now more than 30 years since the mobile phone revolution took off.
About 95% of adults in the US have a cell phone. You carry in your pocket more computing power than was used to put men on the moon.
So why is it still so complex to manage mobile communications in our companies? Isn’t it time to just make it simple?
When you started your business, did you give a thought to identity? In most cases this would have been one of your first thoughts:
Without a consistent brand and identity, how do your customers find you?
When you started your business, did you give a thought to identity? In most cases this would have been one of your first thoughts:
Without a consistent brand and identity, how do your customers find you?
Mobile-X from Tango Networks has been called a “game changer” for the innovative ways that it empowers truly mobilized communications for enterprises.
Tango Networks’ CTO & Co-founder Andrew Silver has been named to the list of 30 Most Innovative Business Leaders by Insights Success Magazine.
You can check out the full issue here, which features an article by Andrew along with commentary from other leading business people in digital technology, software, business process management and a host of other innovative domains.
We’re excited to share more details on our partnership with JT, which was highlighted earlier this month at Mobile World Congress.
JT is a full-service Tier-1 global consumer and business enterprise provider with a 122-year heritage. Across 11 global locations, JT employs over 600 staff providing products and services to over 1 million global consumer subscribers and 2,177 active business...
October 11, 2021