Financial Services Firm Unlocks SMS Texting for More Powerful Customer Service

Home > Tango Networks Blog Financial Services Firm Unlocks SMS Texting for More Powerful Customer Service
    

Posted by Michael Wheelock, Director of Sales Engineering, Tango Networks

January 21, 2020

You can unlock a powerful new way to communicate with customers, members, partners and anyone else outside your company: SMS texting with Cisco Collaboration tools.
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Our customer Deseret First Credit Union provides a fantastic example.

Check out the case study we published today about DFCU's deployment of our Enterprise Text Messaging Solution for Cisco Collaboration SMS-enablement.  

A majority of consumers say they want to communicate by text message with the businesses they interact with, according to many reportsCustomer service, sales, order tracking and a host of other interactions are being revolutionized by text messaging.

That's what drove Trent Jensen, Deseret First’s network administrator, to explore how he could enable the credit union's employees to communicate by text messaging with the credit union's 69,000 members.

“Our loan officers and account managers were playing phone tag with members," Trent told us. "We really needed a way to make these interactions much more efficient.”

That's when Trent discovered our Enterprise Text Messaging solution that SMS-enables your business numbers and collaboration tools.

Our solution enables employees using Cisco's Collaboration tools such as Webex Teams and Cisco Jabber to use those clients to send and receive SMS texts with anyone on a mobile phone.

This was a huge benefit for Deseret First because Trent was supporting a hybrid deployment of Webex Teams and Jabber users. 

Read the case study to see how our ETM solution created an important new member communications channel for Deseret First.

Get in touch with us today to see how easily our SMS Texting Solution for Cisco Collaboration will open up messaging for your team. Fill out the form below to learn more and contact me to arrange a personal demonstration.

 

 

 

Tagged : Cisco client, Cisco instant messaging, Cisco Jabber

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