Why the move to Mobile-Centric Unified Communications is Cutting Communications Costs and Boosting Workplace Productivity

Home > Tango Networks Blog Why the move to Mobile-Centric Unified Communications is Cutting Communications Costs and Boosting Workplace Productivity

Posted by Mark Brunwin

June 24, 2024

It’s not often that you encounter something that not only improves worker productivity, but also saves money at the same time!Tango Extend for Mobile UC

Well, that’s what Tango Extend can do for any business, regardless of size. Read on to see how you could make huge savings on communications costs for your business.

The productivity gains are straightforward. By having a simple and reliable business calling experience, employees who work outside of the traditional “Office Space” can feel really engaged by using their own mobile phones to stay in touch with customers and colleagues. And more engaged workers are more productive workers.

In fact, our partner NTT DATA conducted an extensive survey spanning 25 countries and found that employee experience has a direct impact on profit and successful business outcomes. This was especially true of “frontline” workers who interact with customers, with 82% reporting that the employee experience directly affected customer experience.*

By replacing desk phones and company provided mobile phones with existing personal phones and an additional business eSIM, it’s a win-win-save! The outcome is similar to the economics of using personal BYOD (Bring Your Own Device) laptops, but a lot less complex to manage, and it is far more appealing to both the IT department and the employee.frontline workers

Our new free value calculator works out how much money and carbon your company can save, by connecting more remote workers to the existing communications and collaboration platform and going mobile with Tango Extend.

The savings – whether you’re a multi-national, medium or small organization – will reduce your overall communications spend by removing under-utilized office communications infrastructure such as desk phones and company-issued mobiles, and reducing personal device reimbursements (expenses for using own mobile plans). It also has the added benefit of making your company greener by cutting its carbon footprint.

You are able to cut costs, reduce your carbon footprint, and pump up employee productivity by streamlining communications and enabling more employees to stay in touch no matter where they are.

Cutting costs and getting greener and boosting productivity? That’s a gamechanger.

The lasting effects of the switch to hybrid working

The key to these savings is embracing the fact that employees across the workforce demand access to the collaboration and communications systems that their office colleagues enjoy.  In fact they prefer using mobile communications over traditional landline communications because it supports the remote work and hybrid workstyles of today.

Remote workers have shown they’re willing to accept less compensation, and in fact absorb some costs, for the ability to work from home and use the device that they are most familiar with: their own mobile phone.Based on surveys carried out by a Stanford University Professor of Economics it is estimated that workers equate the value of their ability to work at home to a roughly 7-8% pay increase. EU-US-96-percent-of-IT-would-use

Our own research shows the extent to which the mobile phone is the preferred tool for business communications for workers both in and out of the office.  

In a study we commissioned, Cavell Group surveyed more than 800 Frontline workers at companies in the USA, UK, Germany, France, Spain, and the Netherlands. The results of the research shows that half of these workers are already using their personal mobile phones for work.

Furthermore,  the survey found that more than 75% of the employers said they permit personal devices to be used for work, and that 96% of employers said they would allow new business eSIMs on their personal mobile phones to replace traditional desk phones. 87% of the Employees polled said they would be prepared to use a business provided, business paid eSIM with a business number on their own personal phones.

The Savings Add Up

We have created a savings calculator to give an idea of how much a company stands to save in communications costs when it shifts any proportion of fixed communications to mobile and company-paid mobile devices to BYOD.Pile of desk phones

For example, let’s say there is an enterprise that operates today with 600 desk phones and 100 company-paid mobiles. The company also reimburses 75 employees for using their personal mobiles for business calls. The annual cost to maintain this communications infrastructure and service is around $335,400.

The company decides to be more efficient, satisfy more of its hybrid and remote workers by retiring 150 of its underutilized desk phones. In addition, the company wants to replace 60 of its company-paid mobile phones with eSIMs for BYOD personal devices for those users and in addition allow an extra 60 remote staff to use their personal mobiles with a business eSIM, allowing them to be better connected.

By adopting this more mobile centric approach , the company would save around $133,800 a year, which represents 40%. At the same time the company has cut its carbon footprint related to mobiles and desk phones, amounting to a reduction of 10,000 kilograms per year or around 27%. That’s not including the fact that eSIMs consume 46% less CO2 than physical SIMs in their lifetime.

The savings are equally attractive even for a much smaller company. For example , a small business with 70 employees has 50 Desk phones and reimburses 10 employees for personal mobile phone usage. The annual cost to the company is $31,200.

Removing just 15 Desk pones and replacing 8 of the company provided mobiles with business eSIMs, while giving eSIMs to the 10 employees who are already using their own mobile phones would equate to an annual saving of $13,400 which is 43%. In addition, this company would achieve a cut in carbon usage of 34%.

The net result is that companies can achieve major cost savings and productivity improvements by equipping their employee with the best and most effective communications solutions to meet their needs.

Tango Extend: Filling the Need

Tango Extend is a mobile service which is dedicated to business communications and designed from the ground up to make it easy for companies to adopt this new approach to business mobile convergence.

 By natively embedding an eSIM with an existing business number in an employee’s personal mobile, companies can support the needs of hybrid and remote workers instantly. All business calls from the eSIM are routed directly to the existing Cloud Communications platform (including MS Teams). This gives the communications manager direct control over an employee’s business communications, without affecting their personal use of their mobile phone.

All contacts on the phone can be designated to use either the personal line or the business line, and a selection choice appears when a new contact is called.

Business-and-personal-callsThe user experience is the same as for personal use of the phone – so is intuitive and simple.  It requires no special apps, phone clients or special training. Workers use the phone’s native dialer and personal communications remain completely private.

The result is a BYOD mobile device which works just like a desk phone – but out of the office!

Tango Extend also offers significant savings for business travelers using the service. Business calls made in North America and over 30 countries in Europe are all included in the plan. This removes “bill shock” and offers the opportunity to serve employees across the globe under a single cost-effective plan.

All it takes to get started with Extend is to scan a QR code to install an eSIM. The service even supports corporate voicemail, call hold and other UC features, as well as mobile call recording, where compliance for record keeping or quality monitoring are required.

Now workers in or out of the office can have seamless corporate communications, including Mobile Unified Communications, mobile workforce communications, and programs for remote working, work from home, telecommuting and business continuity.

Use the calculator to model your cost and carbon savings and see how Tango Extend can significantly cut your communications costs while making employees happier and more productive.

* Source: NTT 2023 Global Customer Experience Report, Copyright NTT Ltd. The report spans 25 countries in five regions, and is based on interviews with 1,442 CX and EX, decision-makers and influencers across a range of business roles, from IT, IT security and digital to operations and the C-suite. 14 sectors are covered, including retail and wholesale, financial services, healthcare, communications, manufacturing and technology.

Tagged : Mobile-First, mobile UC, mobile, Industry Commentary, teleworker, teleworking, telework, work from home, Hybrid work

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