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More organizations than ever are either choosing to – or are being required to – record and log all employee phone calls. The requirement part applies in a significant segment of the financial services industry and in healthcare. The choosing part is more evident in call centers, insurance companies, sales, colleges, and elsewhere.

We had some good news for Unify users with our announcement that our mobile unified communications solution has been certified on Unify’s OpenScape Voice platform.

The path to Implementation and Regulatory Compliance

By Rick Ross