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The idea of a Bring Your Own Device (BYOD) policy for mobile phones has a lot of appeal for many companies.

You can give employees the choice of using their own mobile phones, so training costs are minimized because employees are using devices they already know and love. Employee reachability and productivity are advanced by always-on mobility. Plus the responsibility for device support...

If your company employs field staff, how effectively are they communicating with your customers?

BYOD is a great approach to doing business, but that California court decision a year ago regarding employees' reimbursements for their mobile phone use has definitely muddied the waters.