Tango Networks BlogTango Networks Blog listing page

There are many facets to the customer experience. But consumer surveys and analysis show that a handful of factors have great weight:

• How long are customers waiting on hold? According to NewVoiceMedia, 53% of customers report being irritated if they cannot speak to a real person immediately.
• How quickly can they reach a person who can solve their problems or answer their questions? Harvard...

Your company’s identity is central to a positive customer experience.

Is your company identity polished, consistent, clear, simple?

Or is it a hodgepodge? Do customers have to call a range of different numbers for different things? Do employees use a bunch of different phones with different numbers to communicate with customers?