There are many facets to the customer experience. But consumer surveys and analysis show that a handful of factors have great weight:
Many companies have made huge strides in managing compliance, fraud and security of communications with customers. If you are in a regulated industry or your employees deal with sensitive transactions, then security and compliance are not optional.
Yet too often, the compliance and security controls are blind to the fastest growing tool in our communications: the mobile device.
Your company’s identity is central to a positive customer experience.
Is your company identity polished, consistent, clear, simple?
Or is it a hodgepodge? Do customers have to call a range of different numbers for different things? Do employees use a bunch of different phones with different numbers to communicate with customers?
Brace yourself. Here they come.
Just when we got used to the workplace behaviors, attitudes and expectations of Millennials, along comes Generation Z.
And if the work-styles and mindsets of the Millennials were any guide, we can expect Generation Z to be even more techno savvy and gadget friendly.
Mobile-X from Tango Networks has been called a “game changer” for the innovative ways that it empowers truly mobilized communications for enterprises.
Mobile devices have had an impact on virtually every enterprise in every sector, from the largest multi-national conglomerate to the smallest Mom & Pop sole proprietor.
How and where we work … how we interact with customers, co-workers, partners, supply chain members … how our customers learn about and purchase our products and services … it all can change with the introduction of mobile...
October 11, 2021