How well your contact center agents perform can be a make-or-break aspect of your company.
It can mean the difference between a profitable customer relationship and a customer who defects to the competition.
This is why so much research and thought have gone into improving the customer experience over the past decade.
The business world is still buzzing about the PR fallout from United Airlines’ recent removal of a passenger from one of its flights. Fortune and The Wall Street Journal reported this week that United’s corporate clients are pressuring the company to improve its customer service.
But most customer service issues never explode across the headlines like United’s has.
If you have not yet embraced “Bring Your Own Device” (BYOD), you don’t have to feel left out … your employees are probably doing it for you.
At least that’s the rising sentiment among IT industry observers who track the “consumerization” of IT.
But there are key ways to get out ahead of BYOD and even turn it into a major productivity advantage, especially if you have a mobile salesforce that does...
Helping large enterprises improve and protect customer communications is increasingly important as more conversations are happening on mobile devices. At Tango Networks, we’re proud of the role our Mobile-X continues to play in that evolution. That’s where engineering comes in, and why we brought Michael Wheelock on board as our new Director of Sales Engineering.
Thanks to a range of new technologies, we’re slowly saying “goodbye” to the 9-to-5 workday.
But as the workday evolves, IT departments need to make sure they can enforce polices and exercise control over communications outside traditional hours.
That includes enforcing the required recording, archiving and quality assurance policies on employee communications on mobile devices in all places and...
Distracted driving claims thousands of lives every year. It poses great risks to people and property for companies operating trucking and similar fleet operations.
Since April is Distracted Driving Awareness Month, it’s important to consider how to cut these risks. We’re working up a unique offering with another industry leading distracted driving risk management partner to help make the road...
The customer journey is the route your customer takes as they engage with you and your products or services.
October 11, 2021