Most of your employees these days are carrying their own mobile phones. If these devices end up being used for work calls, do you know if the communications on them meet your customer care quality standards?
The latest statistics show that far more people in the typical workplace are likely to have a mobile phone than not. For example, personal mobile phone penetration in the US now is 95%,...
If your business involves communicating with customers using a contact center, then customer engagement quality is very likely at the top of your important success metrics.
Yet many companies continue to operate contact center quality programs that ignored the most common communications device in today’s companies: the mobile phone.
The customer experience is in the spotlight again. Are you confident that your employees on mobile devices are saying the right things to your customers?
For years, companies have invested in tools, training and processes to improve the customer experience. Research shows that seemingly minor increases in retention and satisfaction can flow to the bottom line in a big way.
The mobile workforce is growing every day.
Your remote teleworkers, field service technicians, sales people, fleet drivers, and executives on-the-go all contribute to a way of working that looks less and less like the old office-bound modes of last century.
Supporting this modern workforce poses a range of IT challenges. Among them is how you maintain visibility into the communications of...
Tango Talks! Do you know Jack?
We're excited to highlight our great team-members in the Tango Talks series of posts. We're always proud of how our technology is bringing enterprise mobile communications to the next level. But our technology and company are only as successful as the great people who work here. So let's meet the team!
We’re now more than 30 years since the mobile phone revolution took off.
About 95% of adults in the US have a cell phone. You carry in your pocket more computing power than was used to put men on the moon.
So why is it still so complex to manage mobile communications in our companies? Isn’t it time to just make it simple?
Brace yourself. Here they come.
Just when we got used to the workplace behaviors, attitudes and expectations of Millennials, along comes Generation Z.
And if the work-styles and mindsets of the Millennials were any guide, we can expect Generation Z to be even more techno savvy and gadget friendly.
Customer experience has never been more important.
Companies know this and are using their contact center quality as a differentiator and a way to beat the competition.
The promise of mobile Unified Communications ran into a stumbling block: less-than-stellar adoption of the mobile phone clients by employees.
Why is it so hard to get employees to use those mobile phone clients and apps? What can we do about it?
The “face” you put before customers has a major impact on your brand and potential for growth.
October 11, 2021