May 25, 2018
Supporting your mobile workforce today means a lot more than just allowing your staff to use mobile devices for their day-to-day tasks.
An inclusive and successful mobile workforce strategy ensures workers communicate effectively and professionally and in full compliance with internal policies and industry regulations no matter where they are.
Think of it as "carrying your desk phone in your smartphone." Even a worker on a remote site, in the coffee shop, or at home should communicate seamlessly as if they were sitting in the office.
Some companies are finding the best strategy to reap those benefits is to go “Mobile First.”
Cord cutting is increasingly common in general. Fewer and fewer of us are paying for landlines in our homes.
At the same time, there have been more mobile phone subscriptions than population in many countries for years, due in part to people using both personal and work mobile accounts.
So some businesses, seeing the advantages of mobile workforce flexibility, reachability and productivity, as well as the benefits of reducing landline costs, are cutting the cords as well.
The “Mobile First” communications strategy means that you make mobile devices your employees’ primary communications tool.
The key is to do so without introducing security risks or compliance violations by using a range of best practices up front.
These best practices include:
- Enabling mobiles to operate essentially as landlines and include typical landline features, such as allowing an employee on a mobile phone to intuitively transfer a call, put a call on hold, set up a conference call and reach coworkers via in-office extension dialing.
- Ensuring calls from employee mobiles include the company’s corporate calling number and company ID.
- Integrating these mobile communications into company Workforce Optimization (WFO) and Customer Relationship Management (CRM) programs to ensure high-quality and efficient customer engagement and productivity measurements.
- Making mobile communications compliant by integrating them with your recording and archiving tools.
- Enabling employees to communicate with external customers, partners and other parties in new ways, such as with messaging using their work numbers.
- Separating and managing your users’ business and personal communications with Dual Persona Management.
Businesses must ensure privacy compliance rules also are met, especially for those with Bring Your Own Device (BYOD) programs that permit the use of personal mobile phones.
Business calls made from a personal device should carry your business number, caller ID info, and meet compliance rules. At the same time personal calls made on a BYOD or work device should remain private and external to your corporate systems.
Tango Networks’ Kinetic Communications Solutions provide simple, easily deployed ways to adopt these best practices in going mobile first. Our solutions turn your employees’ mobile phones into extensions of the communications systems and tools you are already using.