August 3, 2017
Work is evolving.
The idea of a 9-to-5 workday is fading away.
Fully a third of college-educated workers do some or all of their work at home, according to US government statistics released in June.
Smartphones, the Cloud and other technologies are making these non-traditional work arrangements possible.
So really what we call “work” no longer means a set time or a set place for many professionals. Instead, work is an activity that can take place at virtually any time or any place.
The challenge for IT managers looking to support this increasingly non-traditional mobile workforce is to ensure that corporate policies, security and quality optimization programs can cover the communications of these workers.
The “Always On” Professional
Today’s busy executives, operations managers, engineers and other business professionals are almost always on the go in some form. GlobalWorkplaceAnalytics reports that employees at Fortune 1000 companies are away from their desks for more than 50% of the time.
So these professionals are likely to be taking and making work calls after hours, at home or from a remote location.
For these workers, getting the job done means the traditional work place and time boundaries are disappearing.
There are a number of factors that can make supporting these professionals a challenge.
Many of them want to use their own personal devices, such as in a Bring Your Own Device (BYOD) program.
They often are in customer-facing roles, so the communications quality programs for customer experience management should cover their communications.
Their communications may also involve sensitive, protected or compliance-related information, such as a healthcare patient’s data, or communications regarding a financial transaction.
Given all these factors, how do you give these professionals the communications tools they need to get the job done, while not introducing major IT challenges or compliance violations?
Modern Mobility with the Kinetic Platform
The Kinetic Communications Platform from Tango Networks makes all your employees’ mobile phones part of your communications infrastructure. You have direct control and the ability to enforce policies on these devices, as if they were desk phone extensions of your communications and compliance systems.
Capabilities of the Kinetic platform include:
- Desk phone in the mobile phone: The Kinetic platform integrates any mobile device into your existing communications systems, including your professional users’ BYOD phones. This means the mobile phone becomes an extension of your systems, so you can enable features and enforce policies just like on a desk phone.
- Corporate identity management: All calls on mobile phones routed through the Kinetic Platform will carry the corporate identity, which promotes more professional and efficient work communications. But personal calls automatically remain private, providing important separation of work and personal communications.
- Centralized compliance & quality: In professions and industries where call recording and archiving is a requirement, the Kinetic platform lets you record users’ mobile calls using the same compliance systems you use for landline desk phones. Similarly, call monitoring and quality assurance processes can be used on these communications, ensuring these devices are in scope for your customer engagement program.
Thanks to the Kinetic platform, you can give professional users the ability to work when and where they want to, without sacrificing control or communications compliance.