What are your customers saying about you?

Home > Tango Networks Blog What are your customers saying about you?

June 8, 2017

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Are you hearing everything your customers are saying about you to your employees?

Or is critical business intelligence leaking out during customer engagement communications? 

If you have an increasingly mobile workforce, then you need to make sure important customer feedback does not go missing when your employees use mobile devices.

 This is the age of the mobile workforce. More than 97% of workforce age adults in the US have some form of cell phone or smartphone, according to the Pew Research Center.

 Odds are that your employees are using their mobile devices more and more every day. These devices are making it possible for your employees to be reached while they are away from their desks, outside the office, or virtually anywhere they happen to be at any time. 

Yet the typical workforce optimization (WFO) and customer engagement analytics tools don’t encompass mobile devices.

This means the customer communications taking place with employees on mobile devices are out of scope and often out of your awareness.

What are your customers saying about your business during these interactions with your employees?

Capturing the Communications

The foundation of actionable business intelligence is being able to capture and analyze customer feedback. 

That means you need to bring all employee communications devices – including mobile devices – into the scope of your quality recording and analytics tools.

That’s the job of the Kinetic Communications Platform from Tango Networks. Our mobile customer engagement solutions enable you to use the same recording and analytics systems with your employees’ mobile devices that you do with traditional landlines. 

The Kinetic Platform turns your employees’ mobile devices the equivalent of desk phones in terms of features, control and recording for quality assurance.

Your employees can activate business calling features, even on personal devices as part of a Bring Your Own Device (BYOD) program. The Kinetic platform also makes employee personal devices part of your quality assurance monitoring and analytics.

Best of all, the Kinetic Platform operates seamlessly with your existing communications systems, significantly expanding their value and impact. Contact us today for a personal demonstration of the Kinetic Communications Platform. 

Tagged : enterprise mobility, Mobile-First, mobile UC, mobile, customer journey, mobile customer engagement

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