The contact center is an essential part of any large consumer-facing organization. That’s why we’re excited about our expanding partnership with Verint to deliver mobile communications that support optimized customer engagement including your contact centers. You can see more about these new solutions at Enterprise Connect in Orlando this week.
Two critical customer engagement technology trends came together this month with our announcement of our expanding partnership with Verint.
With Verint’s Customer Engagement Optimization, you and your customers can achieve better outcomes with less effort, and your organization can enhance loyalty, increase revenue, improve efficiency, and reduce risk.
Mobile devices have turbo-charged company productivity.
We’ve all seen the benefits. By improving employee reach and responsiveness, mobility has become a key business strategy.
Customer experience is a journey, not the outcome of a single call or interaction. That’s the eye-opening finding shared in an article in Harvard Business Review: The Truth About Customer Experience.
Companies of all shapes and sizes have focused a lot on improving customer service in recent years. Keeping a customer is a lot easier than finding a new one.
When you started your business, did you give a thought to identity? In most cases this would have been one of your first thoughts:
Without a consistent brand and identity, how do your customers find you?
The Kinetic Communications Platform from Tango Networks has been called a “game changer” for the innovative ways that it empowers truly mobilized communications for enterprises.
Tango Networks’ CTO & Co-founder Andrew Silver has been named to the list of 30 Most Innovative Business Leaders by Insights Success Magazine.
You can check out the full issue here, which features an article by Andrew along with commentary from other leading business people in digital technology, software, business process management and a host of other innovative domains.
We’re excited to share more details on our partnership with JT, which was highlighted earlier this month at Mobile World Congress.
JT is a full-service Tier-1 global consumer and business enterprise provider with a 122-year heritage. Across 11 global locations, JT employs over 600 staff providing products and services to over 1 million global consumer subscribers and 2,177 active business...
For more than a decade now the question of “To BYOD or not to BYOD?” has been front and center in many corporate IT and communications programs.
BYOD reached a tipping point a few years ago as a majority of enterprises began to permit it in some form, or as futurist Daniel Burrus calls it, “the tipping point of consumerization of IT.”
Now surveys are more likely to examine what’s going on...
December 31, 1969