Customers have a widening set of choices for communicating with companies.
We’re excited at Tango Networks to be joined by Lee Essex, a longtime telecom industry veteran and expert in enterprise mobility technologies based in the UK.
Lee focuses in particular on helping financial services firms to adopt compliant mobility best practices, including using our Kinetic Cloud enterprise mobile convergence platform.
The telecoms and mobility markets so far in 2018 have been deluged with "mobile UC as a service" (mUCaaS) types of offerings from virtually every quarter.
Enterprise markets are primed for mobile network operators who can offer new services that solve genuine enterprise business problems by bundling mobility with UC.
To be competitive in today’s business world, mobility is a must.
Employees on the go need to be always reachable, so deals and transactions go through, and your company can respond to new opportunities at lightning speed.
More and more healthcare practitioners and patients are warming up to telehealth.
An article in The Wall Street Journal describes the revolution in medicine being brought about by ubiquitous smartphones, video applications and other communications technology. More than 15 million Americans took part in some form of remote medical consultation in 2015, according to the article.
Describing the explosion of mobile devices in today’s corporate environments, the publication’s editors said Tango Networks’ products address a fundamental need for better control over the communications applications used on these devices.
The contact center is an essential part of any large consumer-facing organization. That’s why we’re excited about our expanding partnership with Verint to deliver mobile communications that support optimized customer engagement including your contact centers. You can see more about these new solutions at Enterprise Connect in Orlando this week.
Two critical customer engagement technology trends came together this month with our announcement of our expanding partnership with Verint.
With Verint’s Customer Engagement Optimization, you and your customers can achieve better outcomes with less effort, and your organization can enhance loyalty, increase revenue, improve efficiency, and reduce risk.
Mobile devices have turbo-charged company productivity.
We’ve all seen the benefits. By improving employee reach and responsiveness, mobility has become a key business strategy.
Customer experience is a journey, not the outcome of a single call or interaction. That’s the eye-opening finding shared in an article in Harvard Business Review: The Truth About Customer Experience.
Companies of all shapes and sizes have focused a lot on improving customer service in recent years. Keeping a customer is a lot easier than finding a new one.
December 31, 1969