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Imagine automatically capturing and logging sales calls

June 29, 2017

If you run a direct sales force, then you know the drill.

 Every so often, you must remind your sales people to keep their records up to date in your Customer Relationship Management (CRM) system.

They might do it for a while … then the updating slows down … and you need to remind them again.

Why does this cycle happen?

 It’s because sales people want to be selling, not sitting around doing...

Are you delivering the best customer experience?

June 28, 2017

There are many facets to the customer experience. But consumer surveys and analysis show that a handful of factors have great weight: 

What if you could mine business intelligence from your employees’ mobile calls?

June 22, 2017

The daily interactions between your employees and your customers contain a wealth of information.

How satisfied are customers with your products and services? 

How quickly are problems resolved and do your customers “go away happy”?

What sorts of purchase patterns are emerging? Which promotions are working?

 What kinds of new solutions are your customers looking for?

Happy birthday, iPhone!

June 20, 2017

Happy birthday, iPhone!

Next week marks the 10th anniversary of Apple releasing the first iPhone.

Capping years of buzz and speculation, Steve Jobs had announced the new smartphone at Macworld in January 2007.

Release day on June 29, 2007, dawned to people lined up outside Apple stores and AT&T stores across the country.

The iPhone was not the first smartphone. But it captured the public’s...

TangoTalks - Meet Brian Rice!

June 19, 2017

We're excited to highlight our great team-members in the Tango Talks series of posts. We're always proud of how our technology is bringing enterprise mobile communications to the next level. But our technology and company are only as successful as the great people who work here. So let's meet the team!

Are you missing critical compliance and fraud controls?

June 15, 2017

Many companies have made huge strides in managing compliance, fraud and security of communications with customers. If you are in a regulated industry or your employees deal with sensitive transactions, then security and compliance are not optional.

Yet too often, the compliance and security controls are blind to the fastest growing tool in our communications: the mobile device.

3 Best Practices in Communications Identity Management

June 13, 2017

Your company’s identity is central to a positive customer experience.

Is your company identity polished, consistent, clear, simple?

Or is it a hodgepodge? Do customers have to call a range of different numbers for different things? Do employees use a bunch of different phones with different numbers to communicate with customers?

What are your customers saying about you?

June 8, 2017

Are you hearing everything your customers are saying about you to your employees?

Or is critical business intelligence leaking out during customer engagement communications? 

If you have an increasingly mobile workforce, then you need to make sure important customer feedback does not go missing when your employees use mobile devices.

End the communications blind spot: Mobility

June 6, 2017

The mobile workforce is increasingly strategic for businesses of all sorts. Yet mobile technologies too often are in a “blind spot” for communications management and workforce optimization.

As reported in Forbes, 81 percent of CEOs in a PwC survey reported that they consider mobile technologies for customer engagement to be strategic. The result showed that mobile technologies were the most...

Four tips to get more out of your UC systems

June 5, 2017

We’ve learned a lot in the last 20 years about what makes a company’s migration to Unified Communications really pay off.

A little more than two decades ago, the first VoIP systems and the first unified messaging systems became available, laying the groundwork for what would eventually be labeled Unified Communications.

Here are four tips based on our experience helping companies to make the...

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