Customer Engagement solutions from Verint have revolutionized how companies see and manage the customer's experience.
Mobile devices have flooded our workplaces.
The vast majority of work-age adults in the US, for example, own mobile phones, with penetration approaching 100%.
So by default your workforce can be considered a mobile workforce.
At Tango Networks, we have helped companies around the globe to make the most of modern mobility and maximize the positive impact of mobile devices. Companies that...
How can we help financial services businesses with MIFID II compliance?
Mobile-X mobile call recording services can help you and your financial services organisation become MIFID II compliant. Mobile-X can record all mobile and fixed line communications automatically even your text messages. No new equipment or fiddly apps are required, everything is automatically and delivered from the cloud...
How and where we work keeps changing.
In June, the US Department of Labor reported that 22% of Americans did at least part of their jobs at home. For those with a bachelor’s degree or higher education, more than a third work at home at least part of the time.
Analysis by GlobalWorkplaceAnalytics.com shows that 50% of the US workforce holds a job that is compatible with remote working....
Communications are often called the lifeblood of healthcare operations. Doctors, nurses, physician’s assistants, administrative staff and many others need to share information, collaborate and respond to requests quickly and efficiently.
If you manage IT for healthcare professionals who interact with the public or work with patient information, then you know the challenges around device management and privacy management.
These busy professionals need to communicate sensitive and timely information to patients, other health care staff, administrators, insurers and so on. Mobile phones and other mobile devices have become the...
The European Union law known as MiFID II (Markets in Financial Instruments Directive II) is coming into effect in January and the financial services industry is madly scrambling to comply.
MiFID II mandates extensive documentation and transparency for financial services transactions, such as securities trades on a stock market. In the advice of compliance experts, that means you need to record...
In today’s competitive markets, mobility can be a boost for sales productivity.
The 20-year history of Customer Relationship Management (CRM) is littered with tales of failed implementations.
As CRM Search magazine reports, 30% to 50% of CRM implementations fail according to industry analysts.
The causes of failure are many and varied. But a common thread cited in many reports of failed implementations is poor adoption rates by sales teams.
Pretty much all of our workforces are mobile workforces these days.
Long gone are the days when you could supply your workers with a desk phone, a computer and network access, and then worry mainly about upgrades and the occasional support issues.
With mobile phone penetration nearing 100% in many places among working age adults, company IT managers now contend with supporting a wide range of...
December 31, 1969