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3 things keeping IT managers up at night about the mobile workforce

Posted by Tango Marketing
July 11, 2017

Pretty much all of our workforces are mobile workforces these days.

Long gone are the days when you could supply your workers with a desk phone, a computer and network access, and then worry mainly about upgrades and the occasional support issues.

With mobile phone penetration nearing 100% in many places among working age adults, company IT managers now contend with supporting a wide range of...

Working smarter, not harder: Mobility and the Digital Transformation

Posted by Tango Marketing
July 10, 2017

Digital transformation has touched on pretty much every aspect of how we do business. 

It’s a simple idea. We take all the records, data, reports, operational output that used to be on paper and we digitize all of it. 

But from that one simple idea springs a profound transformation in how we do business. Now that our data is digitized and more easily accessible, we can work faster and more...

Gain visibility into customer insights

Posted by Tango Marketing
July 6, 2017

Winning and keeping customers gets a lot easier with the right information.

How much contact is there between your sales team and target prospects? How many interactions does it take to win a deal?

 How often do customers call for assistance with your product or service? How quickly are such issues resolved?

Imagine automatically capturing and logging sales calls

Posted by Tango Marketing
June 29, 2017

If you run a direct sales force, then you know the drill.

 Every so often, you must remind your sales people to keep their records up to date in your Customer Relationship Management (CRM) system.

They might do it for a while … then the updating slows down … and you need to remind them again.

Why does this cycle happen?

 It’s because sales people want to be selling, not sitting around doing...

Are you delivering the best customer experience?

Posted by Tango Marketing
June 28, 2017

There are many facets to the customer experience. But consumer surveys and analysis show that a handful of factors have great weight: 

What if you could mine business intelligence from your employees’ mobile calls?

Posted by Tango Marketing
June 22, 2017

The daily interactions between your employees and your customers contain a wealth of information.

How satisfied are customers with your products and services? 

How quickly are problems resolved and do your customers “go away happy”?

What sorts of purchase patterns are emerging? Which promotions are working?

 What kinds of new solutions are your customers looking for?

Happy birthday, iPhone!

Posted by Tango Marketing
June 20, 2017

Happy birthday, iPhone!

Next week marks the 10th anniversary of Apple releasing the first iPhone.

Capping years of buzz and speculation, Steve Jobs had announced the new smartphone at Macworld in January 2007.

Release day on June 29, 2007, dawned to people lined up outside Apple stores and AT&T stores across the country.

The iPhone was not the first smartphone. But it captured the public’s...

TangoTalks - Meet Brian Rice!

Posted by Tango Marketing
June 19, 2017

We're excited to highlight our great team-members in the Tango Talks series of posts. We're always proud of how our technology is bringing enterprise mobile communications to the next level. But our technology and company are only as successful as the great people who work here. So let's meet the team!

Are you missing critical compliance and fraud controls?

Posted by Tango Marketing
June 15, 2017

Many companies have made huge strides in managing compliance, fraud and security of communications with customers. If you are in a regulated industry or your employees deal with sensitive transactions, then security and compliance are not optional.

Yet too often, the compliance and security controls are blind to the fastest growing tool in our communications: the mobile device.

3 Best Practices in Communications Identity Management

Posted by Tango Marketing
June 13, 2017

Your company’s identity is central to a positive customer experience.

Is your company identity polished, consistent, clear, simple?

Or is it a hodgepodge? Do customers have to call a range of different numbers for different things? Do employees use a bunch of different phones with different numbers to communicate with customers?


December 31, 1969

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