Customers have a widening set of choices for communicating with companies.
The telecoms and mobility markets so far in 2018 have been deluged with"mobile UC as a service" (mUCaaS) types of offerings from virtually every quarter. Enterprise markets are primed for mobile network operators who can offer new services that solve genuine enterprise business problems by bundling mobility with UC.
For a number of years now, text messaging has been the most popular form of communications for Americans under the age of 50.
If your company wants to conduct business with consumers in this important age group, are you able to communicate with them in their preferred way?
Business mobility is no longer optional. To remain competitive, companies need to enable employees to be reachable and responsive no matter where they are.
The truth is that every workforce is a mobile workforce, and the most successful companies are rethinking their communications applications, systems and policies with mobility in mind.
Distracted driving continues to make the headlines.
We all do it, so it’s unreasonable to expect that your employees aren’t doing it as well. Pretty much everyone has used a mobile phone unsafely while driving at some point.
Today we’re announcing availability of our Responsible Driver System (RDS) for operators of fleet and commercial vehicles.
Possibly the best way to gauge your customers’ thoughts is by monitoring your employees’ frontline phone interactions with them.
These calls can contain a wealth of information relating to customer satisfaction, purchase patterns and promotional success.
As businesses have shifted to Unified Communications, a sometimes overlooked benefit – and potential blind spot – can be mobile communications.
December 31, 1969