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What do customers really think? Get more customer data from employee mobile communications

December 5, 2017

 

 

Possibly the best way to gauge your customers’ thoughts is by monitoring your employees’ frontline phone interactions with them.

These calls can contain a wealth of information relating to customer satisfaction, purchase patterns and promotional success.

Are you following these 4 best practices for Mobile Unified Communications?

November 30, 2017

 

 

As businesses have shifted to Unified Communications, a sometimes overlooked benefit – and potential blind spot – can be mobile communications.

The first VoIP systems arrived more than 20 years ago as the first unified messaging and voice systems became available. It was the groundwork for what we now call Unified Communications.

The high cost of "free" enterprise mobility

November 28, 2017

 

 

“Free” can be a tempting offer.

 

Maybe it is a “free” mobile phone client that promises to extend your corporate Unified Communications to your users’ mobile phones.

 

Mobility transforms corporate workplaces and workstyles

November 22, 2017

 

 

 The “office” is no longer just a bricks and mortar building maintained by employers. And the traditional workday is quickly becoming a relic.

A growing number of workers no longer expect or want those trappings.

Three ways to empower your mobile workforce

October 12, 2017

 

 

If you manage communications or information technology for a mobile workforce, then you know the headaches that can bring.

 

Users have trouble with configuring and managing mobile phones and need a lot of hand-holding and support.

 

End the trade-off: get both mobility and compliance

September 26, 2017

It's become a classic IT trade-off.

 

We want to give users the most flexible and effective tools for their jobs. But we also need to ensure security and compliance with privacy, call recording, and information handling requirements.

Your sales team is losing a full day every week … unless you fix sales call logging

September 21, 2017

Estimates show that the typical salesperson spends about 20% of his or her time updating CRM records and with other administrative record-keeping and reporting tasks.

 

That’s basically a full day every week that your sales person is not meeting with customers, not closing deals, not selling.

 

Can you name a job that hasn't been changed by mobile devices?

August 31, 2017

Mobile devices have transformed virtually every profession in some way.

 If you work in medicine, finance, manufacturing, logistics, transportation, sales, energy production, and many other fields, then it is likely that you have benefited from the improved reachability and responsiveness made possible by mobile devices.

 Nearly all work-age adults in the US have some form of cell phone,...

Tango Networks named "Innovative Company to Watch" by The Silicon Review

August 29, 2017

The Silicon Review has named Tango Networks to its list of 50 Innovative Companies to Watch for 2017.

Describing the explosion of mobile devices in today’s corporate environments, the publication’s editors said Tango Networks’ products address a fundamental need for better control over the communications applications used on these devices.

Bringing your service quality and customer engagement full circle

August 22, 2017

The field service organization is one of the key points of contact with your customers.

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