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What are your customers saying about you?

Are you hearing everything your customers are saying about you to your employees?

Or is critical business intelligence leaking out during customer engagement communications? 

If you have an increasingly mobile workforce, then you need to make sure important customer feedback does not go missing when your employees use mobile devices.

End the communications blind spot: Mobility

The mobile workforce is increasingly strategic for businesses of all sorts. Yet mobile technologies too often are in a “blind spot” for communications management and workforce optimization.

As reported in Forbes, 81 percent of CEOs in a PwC survey reported that they consider mobile technologies for customer engagement to be strategic. The result showed that mobile technologies were the most...

Four tips to get more out of your UC systems

We’ve learned a lot in the last 20 years about what makes a company’s migration to Unified Communications really pay off.

A little more than two decades ago, the first VoIP systems and the first unified messaging systems became available, laying the groundwork for what would eventually be labeled Unified Communications.

Here are four tips based on our experience helping companies to make the...

Three reasons you need visibility into employee mobile communications

The mobile workforce is growing every day.

Your remote teleworkers, field service technicians, sales people, fleet drivers, and executives on-the-go all contribute to a way of working that looks less and less like the old office-bound modes of last century.

Supporting this modern workforce poses a range of IT challenges. Among them is how you maintain visibility into the communications of...

Why do employees ignore those mobile UC clients?

The promise of mobile Unified Communications ran into a stumbling block: less-than-stellar adoption of the mobile phone clients by employees.

Why is it so hard to get employees to use those mobile phone clients and apps? What can we do about it?

Enterprise Mobility Predictions for 2017

The pace of innovation in mobile enterprise communications accelerated in 2016. Our crystal ball shows even more changes ahead in 2017. Here is a summary of our predictions and outlook for key enterprise mobility trends for the coming year:

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