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Pro Tip: Contact Center Productivity Features Your Agents Need Now

April 25, 2017

How well your contact center agents perform can be a make-or-break aspect of your company.

It can mean the difference between a profitable customer relationship and a customer who defects to the competition.

This is why so much research and thought have gone into improving the customer experience over the past decade. 

Can you afford bad customer service?

April 24, 2017

The business world is still buzzing about the PR fallout from United Airlines’ recent removal of a passenger from one of its flights. Fortune and The Wall Street Journal reported this week that United’s corporate clients are pressuring the company to improve its customer service.

But most customer service issues never explode across the headlines like United’s has. 

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