The “face” you put before customers has a major impact on your brand and potential for growth.
Do your employees send emails to customers from personal Gmail accounts? Then why are mobile calls different?
April 28, 2017
How well your contact center agents perform can be a make-or-break aspect of your company.
It can mean the difference between a profitable customer relationship and a customer who defects to the competition.
This is why so much research and thought have gone into improving the customer experience over the past decade.
April 24, 2017
The business world is still buzzing about the PR fallout from United Airlines’ recent removal of a passenger from one of its flights. Fortune and The Wall Street Journal reported this week that United’s corporate clients are pressuring the company to improve its customer service.
But most customer service issues never explode across the headlines like United’s has.