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Can you ensure employee personal calls are kept private? Here comes GDPR

December 14, 2017

 

 

 

We’ve made our workplaces mobile, tapping the power of smartphones to increase employee reachability, flexibility and productivity.

 

But are we crossing an important regulatory line regarding privacy in how we manage communications that may contain personal information?

 

What does it mean to go "mobile first" with your business communications

December 12, 2017

 

 

 

“Mobile first” has become a buzzword in many corners of the tech industry.

 

In web design, “mobile first” means that you design your web site and content with the mobile device in mind. So page formats, images and other features are designed to be easily viewed and interacted with by users on mobile phones, for example.

 

Mobile call recording for financial regulatory compliance

December 7, 2017

 

 

 

For many years now, regulators of the financial services industry have been tightening rules around reporting and record keeping pertaining to financial transactions.

 

If you are in financial services, complying with these rules can create a headache when it comes to mobile call recording.

 

What do customers really think? Get more customer data from employee mobile communications

December 5, 2017

 

 

Possibly the best way to gauge your customers’ thoughts is by monitoring your employees’ frontline phone interactions with them.

These calls can contain a wealth of information relating to customer satisfaction, purchase patterns and promotional success.

Managing mobility for your regulated users

November 16, 2017

 

 

 

To be competitive in today’s business world, mobility is a must.

 

Employees on the go need to be always reachable, so deals and transactions go through, and your company can respond to new opportunities at lightning speed.

Are you following these mobility best practices for better customer engagement?

November 14, 2017

 

 

Customer experience management (CXM) and customer engagement programs are all about ensuring your customers are delighted with your products and services.

 

Researchers continue to report that companies investing in CXM regularly outperform the average business.

 

Better Mobility for Business Applications

November 10, 2017

 

 

Modern business applications have revolutionized how companies get stuff done.

 

Modern mobile devices have radically changed how, when and where that stuff gets done.

 

Mobile call recording & compliance made easy

November 8, 2017

 

It’s the dream: an empowered and effective mobile workforce.

 

But the reality is that ensuring policy compliance and security for enterprise mobility can be a challenge.

 

Cut phone tag and increase productivity of your customer-facing staff

October 26, 2017

 

 

 

We’ve all done it at some point. A call comes to your phone with a caller ID and number you don’t recognize. So you let the call go to voice mail instead of answering it.

 

Maybe it was a wrong number. Or a robo-call to try to sell you something you don’t want.

See modern mobility for healthcare at the @Vidyo Summit, #VidyoHCS

October 24, 2017

 

 

We’re highlighting an exciting new approach to mobile communications for healthcare enterprises at Vidyo’s Healthcare Summit in Nashville next week.

 

Our Kinetic Telehealth solution empowers clinicians and other healthcare professionals to engage in compliant mobile voice, text and video communications with patients and others.

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