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Gain visibility into customer insights

July 6, 2017

Winning and keeping customers gets a lot easier with the right information.

How much contact is there between your sales team and target prospects? How many interactions does it take to win a deal?

 How often do customers call for assistance with your product or service? How quickly are such issues resolved?

Are you delivering the best customer experience?

June 28, 2017

There are many facets to the customer experience. But consumer surveys and analysis show that a handful of factors have great weight: 

What are your customers saying about you?

June 8, 2017

Are you hearing everything your customers are saying about you to your employees?

Or is critical business intelligence leaking out during customer engagement communications? 

If you have an increasingly mobile workforce, then you need to make sure important customer feedback does not go missing when your employees use mobile devices.

The Customer Experience Blind Spot

May 4, 2017

Customer experience has never been more important.

Surveys show that a single bad experience will lead more than 50% of customers to switch to a competing brand.

Companies know this and are using their contact center quality as a differentiator and a way to beat the competition. 

Can you afford bad customer service?

April 24, 2017

The business world is still buzzing about the PR fallout from United Airlines’ recent removal of a passenger from one of its flights. Fortune and The Wall Street Journal reported this week that United’s corporate clients are pressuring the company to improve its customer service.

But most customer service issues never explode across the headlines like United’s has. 

Mobilized communications to perfect your customer's journey

April 7, 2017

 

The customer journey is the route your customer takes as they engage with you and your products or services.

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