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How are employee mobile habits affecting your quality assurance visibility?

Posted by Tango Marketing
May 25, 2017

Most of your employees these days are carrying their own mobile phones. If these devices end up being used for work calls, do you know if the communications on them meet your customer care quality standards?

The latest statistics show that far more people in the typical workplace are likely to have a mobile phone than not. For example, personal mobile phone penetration in the US now is 95%,...

Is your customer engagement quality program missing mobile?

Posted by Tango Marketing
May 23, 2017

If your business involves communicating with customers using a contact center, then customer engagement quality is very likely at the top of your important success metrics.

Yet many companies continue to operate contact center quality programs that ignored the most common communications device in today’s companies: the mobile phone.

The Customer Experience Blind Spot

Posted by Tango Marketing
May 4, 2017

Customer experience has never been more important.

Surveys show that a single bad experience will lead more than 50% of customers to switch to a competing brand.

Companies know this and are using their contact center quality as a differentiator and a way to beat the competition.

Pro Tip: Contact Center Productivity Features Your Agents Need Now

Posted by Tango Marketing
April 25, 2017

How well your contact center agents perform can be a make-or-break aspect of your company.

It can mean the difference between a profitable customer relationship and a customer who defects to the competition.

This is why so much research and thought have gone into improving the customer experience over the past decade. 

Can you afford bad customer service?

Posted by Tango Marketing
April 24, 2017

The business world is still buzzing about the PR fallout from United Airlines’ recent removal of a passenger from one of its flights. Fortune and The Wall Street Journal reported this week that United’s corporate clients are pressuring the company to improve its customer service.

But most customer service issues never explode across the headlines like United’s has. 

Mobilized communications to perfect your customer's journey

Posted by Tango Marketing
April 7, 2017

The customer journey is the route your customer takes as they engage with you and your products or services.

Upping the ante in customer engagement with mobilized enterprise communications

Posted by Tango Marketing
April 4, 2017

Employees are the “face” of your business. The quality of the interaction between them and your customers has a profound impact on customer satisfaction, retention and repeat business.

 That’s why customer engagement quality programs have gained so much traction in recent years.

And it is also why the announcement of our expanded partnership with Verint is attracting a lot of attention.  

Enterprise Connect Preview: Is your contact center the best it can be?

Posted by Tango Marketing
March 27, 2017

The contact center is an essential part of any large consumer-facing organization. That’s why we’re excited about our expanding partnership with Verint to deliver mobile communications that support optimized customer engagement including your contact centers. You can see more about these new solutions at Enterprise Connect in Orlando this week.

Our Verint Partnership: Raising Workforce Optimization to the Next Level

Posted by Tango Marketing
March 24, 2017

Two critical customer engagement technology trends came together this month with our announcement of our expanding partnership with Verint.  

With Verint’s Customer Engagement Optimization, you and your customers can achieve better outcomes with less effort, and your organization can enhance loyalty, increase revenue, improve efficiency, and reduce risk.

How productive are your customer-facing teams, really?

Posted by Tango Marketing
March 23, 2017

Mobile devices have turbo-charged company productivity.

We’ve all seen the benefits. By improving employee reach and responsiveness, mobility has become a key business strategy.


October 11, 2021

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