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The Customer Experience Blind Spot

Posted by Tango Marketing
May 4, 2017

Customer experience has never been more important.

Surveys show that a single bad experience will lead more than 50% of customers to switch to a competing brand.

Companies know this and are using their contact center quality as a differentiator and a way to beat the competition. 

Pro Tip: Contact Center Productivity Features Your Agents Need Now

Posted by Tango Marketing
April 25, 2017

How well your contact center agents perform can be a make-or-break aspect of your company.

It can mean the difference between a profitable customer relationship and a customer who defects to the competition.

This is why so much research and thought have gone into improving the customer experience over the past decade. 

Can you afford bad customer service?

Posted by Tango Marketing
April 24, 2017

The business world is still buzzing about the PR fallout from United Airlines’ recent removal of a passenger from one of its flights. Fortune and The Wall Street Journal reported this week that United’s corporate clients are pressuring the company to improve its customer service.

But most customer service issues never explode across the headlines like United’s has. 

Mobilized communications to perfect your customer's journey

Posted by Tango Marketing
April 7, 2017

 

The customer journey is the route your customer takes as they engage with you and your products or services.

Upping the ante in customer engagement with mobilized enterprise communications

Posted by Tango Marketing
April 4, 2017

Employees are the “face” of your business. The quality of the interaction between them and your customers has a profound impact on customer satisfaction, retention and repeat business.

 That’s why customer engagement quality programs have gained so much traction in recent years.

And it is also why the announcement of our expanded partnership with Verint is attracting a lot of attention.  

Enterprise Connect Preview: Is your contact center the best it can be?

Posted by Tango Marketing
March 27, 2017

The contact center is an essential part of any large consumer-facing organization. That’s why we’re excited about our expanding partnership with Verint to deliver mobile communications that support optimized customer engagement including your contact centers. You can see more about these new solutions at Enterprise Connect in Orlando this week.

Our Verint Partnership: Raising Workforce Optimization to the Next Level

Posted by Tango Marketing
March 24, 2017

Two critical customer engagement technology trends came together this month with our announcement of our expanding partnership with Verint.  

With Verint’s Customer Engagement Optimization, you and your customers can achieve better outcomes with less effort, and your organization can enhance loyalty, increase revenue, improve efficiency, and reduce risk.

How productive are your customer-facing teams, really?

Posted by Tango Marketing
March 23, 2017

Mobile devices have turbo-charged company productivity.

We’ve all seen the benefits. By improving employee reach and responsiveness, mobility has become a key business strategy.

Calm the Chaos in Field Service Delivery

Posted by Tango Marketing
March 21, 2017

Customer experience is a journey, not the outcome of a single call or interaction. That’s the eye-opening finding shared in an article in Harvard Business Review: The Truth About Customer Experience.

Companies of all shapes and sizes have focused a lot on improving customer service in recent years. Keeping a customer is a lot easier than finding a new one.

 

How many identities does your business have?

Posted by Tango Marketing
March 16, 2017

When you started your business, did you give a thought to identity? In most cases this would have been one of your first thoughts:

Without a consistent brand and identity, how do your customers find you?


December 31, 1969

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