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Enterprise Connect Preview: Is your contact center the best it can be?

March 27, 2017

The contact center is an essential part of any large consumer-facing organization. That’s why we’re excited about our expanding partnership with Verint to deliver mobile communications that support optimized customer engagement including your contact centers. You can see more about these new solutions at Enterprise Connect in Orlando this week.

Our Verint Partnership: Raising Workforce Optimization to the Next Level

March 24, 2017

Two critical customer engagement technology trends came together this month with our announcement of our expanding partnership with Verint.  

With Verint’s Customer Engagement Optimization, you and your customers can achieve better outcomes with less effort, and your organization can enhance loyalty, increase revenue, improve efficiency, and reduce risk.

How productive are your customer-facing teams, really?

March 23, 2017

Mobile devices have turbo-charged company productivity.

We’ve all seen the benefits. By improving employee reach and responsiveness, mobility has become a key business strategy.

Calm the Chaos in Field Service Delivery

March 21, 2017

Customer experience is a journey, not the outcome of a single call or interaction. That’s the eye-opening finding shared in an article in Harvard Business Review: The Truth About Customer Experience.

Companies of all shapes and sizes have focused a lot on improving customer service in recent years. Keeping a customer is a lot easier than finding a new one.

 

How many identities does your business have?

March 16, 2017

When you started your business, did you give a thought to identity? In most cases this would have been one of your first thoughts:

Without a consistent brand and identity, how do your customers find you?

3 Reasons the Kinetic Platform is a Game-Changer for Superior Customer Experience

March 14, 2017

The Kinetic Communications Platform from Tango Networks has been called a “game changer” for the innovative ways that it empowers truly mobilized communications for enterprises.

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