October 17, 2017
The idea of a Bring Your Own Device (BYOD) policy for mobile phones has a lot of appeal for many companies.
You can give employees the choice of using their own mobile phones, so training costs are minimized because employees are using devices they already know and love. Employee reachability and productivity are advanced by always-on mobility. Plus the responsibility for device support generally falls to the employees’ service providers or device makers, under their contracts.
But companies that are embracing BYOD have learned some important lessons about deploying and managing it in ways that don’t create headaches.
Here are three key best practices for successful mobile phone BYOD.
Corporate ID on the personal phone
If your policy is to let employees make business calls on personal phones, then the Caller ID they present to the outside world can undermine your corporate identity.
Would you permit employees to use their personal Gmail accounts for work emails?
Of course not.
So you certainly would not want your customers or partners getting calls from random personal phone numbers either.
The key is to establish dual identities for your mobile phone users on personal devices, and then keep them separate.
Our Kinetic Communications Platform does that for your users on personal mobile phones. Business calls are automatically routed through your corporate communications systems. They carry the Caller ID of your business, not the users’ mobile phone.
At the same time, personal calls stay on the users’ mobile phone network and remain private.
Carry a desk phone in the mobile phone
Another key to BYOD success is how well you can enable users to operate standard business calling features on their personal mobile phones.
Can they put calls on hold, transfer them to other extensions, set up conference calls on the fly?
A BYOD best practice is to make your users’ phones into extensions of your PBXs and Unified Communications systems, so that calls can operate as smoothly and professionally as if your users were sitting at a desk phone.
Our Kinetic platform extends these and other corporate calling features to mobile devices, including BYOD.
This can include giving your BYOD phone users the ability to operate their phone’s native dialing interface to activate corporate calling features. We call it “Connecting the Green Button” to your company’s calling systems.
Security & Compliance
Security and compliance with privacy and archiving rules are not optional. Figuring out how to enforce them on personal devices has been one of the BYOD headaches that can set projects back.
Our Kinetic platform lets you use the same compliance tools – like recording, logging and archiving systems – with your employees’ mobile phones that you do with desk phones. That means enforcing compliance on these devices is as simple as the compliance policies you already enforce.
In fact, our platform means your compliance enforcement is even more powerful because now you know that employees are not doing an “end run” around compliance using personal devices.
Contact us today for a customized demonstration of how our Kinetic platform will make BYOD simpler for you.