May 22, 2015
More organizations than ever are either choosing to – or are being required to – record and log all employee phone calls. The requirement part applies in a significant segment of the financial services industry and in healthcare. The choosing part is more evident in call centers, insurance companies, sales, colleges, and elsewhere.
Which is just fine. If you want indisputable evidence of financial trades, for instance, or if you want to avoid any disputes over what was said by phone, recording is the way to go. If you want to record for training purposes, it may not require all calls to be recorded, just a portion of them.
In any case, this desire to record often runs up against an obstacle. That obstacle is the fact that so many employees now use mobile phones to do a big share of their communicating. Mobile phones present a major challenge to a comprehensive call recording policy.
But since we at Tango Networks are used to solving these kinds of problems, we put our system to work to produce a better mobile call recording solution. Check the details here.
How is it better? Well, the first and most important answer to that is, as we like to say, that our system won’t take no for an answer. The apps you find elsewhere in the market may allow recording, but they also can’t guarantee that a call will get recorded if the phone user doesn’t launch the app.
Our Mobile Call Recording puts the management of the recording in the hands of the IT department. If they want all business calls recorded, anytime, they can do it. 8 a.m. to 5 p.m.? Check. Only some calls based on the other party’s number? Sure. Whatever the preference, the phone user can’t circumvent the rules.
The next advantage is that we can put dual identities on a mobile phone. Typically one is business, one personal. These identities give the mobile user privacy for calls to their families or personal friends, but record all calls the IT department deems as business-related.
The third advantage is that when we record mobile calls with our network-based system, that recording stays in the company’s network for maximum security. It doesn’t get recorded in the cloud – as is the case with other competing solutions – with the company receiving just a copy of the recording.
Three more advantages are worth emphasizing:
- The Business Messaging feature records and logs all business-related text messages, for further proof of compliance.
- Mobile Call Recording integrates with all existing and new call recording and analytics platforms.
- There is no need to replace the mobile phone’s SIM card, as other solutions require.
We do also offer an app-based call and text recording option as well, designed for the specific needs of some organizations. Such as those who aren’t concerned about regulatory compliance, just occasional recording for training and best practices purposes.