The daily interactions between your employees and your customers contain a wealth of information.
How satisfied are customers with your products and services?
How quickly are problems resolved and do your customers “go away happy”?
What sorts of purchase patterns are emerging? Which promotions are working?
What kinds of new solutions are your customers looking for?
Happy birthday, iPhone!
Next week marks the 10th anniversary of Apple releasing the first iPhone.
Release day on June 29, 2007, dawned to people lined up outside Apple stores and AT&T stores across the country.
The iPhone was not the first smartphone. But it captured the public’s...
We're excited to highlight our great team-members in the Tango Talks series of posts. We're always proud of how our technology is bringing enterprise mobile communications to the next level. But our technology and company are only as successful as the great people who work here. So let's meet the team!
Many companies have made huge strides in managing compliance, fraud and security of communications with customers. If you are in a regulated industry or your employees deal with sensitive transactions, then security and compliance are not optional.
Yet too often, the compliance and security controls are blind to the fastest growing tool in our communications: the mobile device.
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Your company’s identity is central to a positive customer experience.
Is your company identity polished, consistent, clear, simple?
Or is it a hodgepodge? Do customers have to call a range of different numbers for different things? Do employees use a bunch of different phones with different numbers to communicate with customers?
Are you hearing everything your customers are saying about you to your employees?
Or is critical business intelligence leaking out during customer engagement communications?
If you have an increasingly mobile workforce, then you need to make sure important customer feedback does not go missing when your employees use mobile devices.
The mobile workforce is increasingly strategic for businesses of all sorts. Yet mobile technologies too often are in a “blind spot” for communications management and workforce optimization.
As reported in Forbes, 81 percent of CEOs in a PwC survey reported that they consider mobile technologies for customer engagement to be strategic. The result showed that mobile technologies were the most...
We’ve learned a lot in the last 20 years about what makes a company’s migration to Unified Communications really pay off.
A little more than two decades ago, the first VoIP systems and the first unified messaging systems became available, laying the groundwork for what would eventually be labeled Unified Communications.
Here are four tips based on our experience helping companies to make the...
Our partnership with Verint delivering mobilized customer engagement solutions was highlighted in a presentation at the Verint Engage 2017 Global Customer Conference in May.
The Verint customer conference focused on how companies can improve customer engagement and the customer experience.
Our Chief Sales Officer Brandon Larson delivered a presentation at the conference highlighting how mobile...
