Text messaging has moved on from simply being a nice convenience for communicating with your friends and family and colleagues.
Now a large majority of consumers report they want to use text messaging to communicate with businesses.
According to recent survey data, 68% of consumers say they want to text with a company's sales team or customer support team.
HR professionals are becoming increasingly focused on how to improve employee working conditions in order to prevent burnout and stress and staff turnover. So more and more businesses are introducing remote working for their employees.
Work at home arrangements have grown 159% globally since 2005, according to GlobalWorkplaceAnalytics.
But how does that work in situations where employees are...
Cloud communications technologies are evolving to support increasingly mobile workforces.
But if you implement mobile cloud communications for your enterprise, don't forget to enforce policies around call recording, archiving and monitoring.
That was the message delivered by Tango Networks' VP of Sales Pamela Strong, who spoke on a panel at Cavell Group's Cloud Comms Summit in Washington DC...
As a telecoms reseller, you’ll understand that customer experience and satisfaction are two of the biggest reasons your customers come to you for streamlined communications packages.
They need packages that allow them to remain compliant, enforcing policy requirements like call recording and call monitoring, but that also fit with their business processes.
We’ve reached an era where it’s no longer acceptable to be without your business phone. With today's competitive business environment, you had better be reachable and ready to take a call, even if you are down the street in the coffee shop.
Aside from the added business cost of purchasing a second handset, a major downside to this is that many employees find carrying around two handsets a...
Collaboration solutions like Cisco Jabber and Webex Teams can have a huge impact on how employees communicate with each other and work together inside companies.
But like so many enterprise tools, the key to maximizing the impact of collaboration is to get employee buy-in. In other words, these solutions will fall short of their potential if no one uses them.
As it turns out, one of our most...
"I can't wait to call my broker and play phone tag the rest of the day," said No Customer Ever.
That is why text messaging has become the preferred way for many customers to communicate with companies they are doing business with.
Sales, customer care, feedback on product experiences, service requests ... these issues and more are being resolved by messaging between customers and companies.
If...
Text messaging is king.
That's the finding in report after report: People want to communicate with your company by text message.
So how you can quickly and efficiently open that important channel of communications with your customers and partners?
If you use Cisco Collaboration tools, then our new SMS Texting Solution for Cisco Collaboration is the answer.
Supporting an increasingly mobile workforce demands an approach to enterprise mobility that simplifies the user experience.
Lessons learned for deploying mobile communications will be a focus of Cavell Group's Cloud Comms Summit in Washington DC next month.
Don't miss our VP of Sales Pamela Strong, who will be sharing details on how maximize mobile workforce productivity as part of a panel...
If you have been in business for more than a few years, you remember when mobile phones became important business tools.
For a long time, everyone seemed to be carrying two mobile phones: a personal phone and a second one for business.
Some people are still doing this. And now that phones have gotten much larger, it's often the case of carrying two huge smartphones around.
December 31, 1969