May 4, 2018
Enterprises around the world are adopting mobile Unified Communications, empowering their employees to be more effective at getting work done anytime and anywhere.
But there are some crucial questions to be answered as you consider taking your UC mobile.
Issues will crop up regarding how to make the user experience easy enough to encourage adoption with minimal support demands.
Here are questions that can guide deployment planning to ensure Mobile UC is easy, both for the IT department and for the individual user in the mobile workforce.
Question: How do you make a Mobile UC deployment and user experience simple?
Here’s how: Make using Mobile UC as intuitive as possible, and that means letting your employees use the native mobile phone dialing interface whenever possible.
You can think of it as connecting the mobile phone’s “Green Button” to the corporate UC system.
When you let users operate their phones the way they already know and are comfortable with, you can minimize user error, support calls, and other time-consuming support tasks.
This means your mobile UC initiative must turn the mobile phone into an extension of your existing corporate communications system. You must effectively turn mobile phones into landline extensions that employees can carry in their pockets.
Question: How do you ensure Mobile UC will be compliant with communications recording and archiving rules?
Here’s how: By putting mobile communications such as network native voice and SMS text under direct control of the IT department and its compliance tools, and doing it without clunky and poor quality apps.
This means that your policy enforcement, communications routing and communications control should be network-based, integrated into the UC systems, and not enforced solely on the phone end-points.
This approach also has the effect of taking compliance enforcement out of the hands of your users because they can just use their devices as they normally would and the compliance policy enforcement takes place behind the scenes.
Question: How do you make sure personal calls are kept private if you choose to permit BYOD?
Dual Persona Management is the practice of keeping an employee’s work and personal personas separate on IT devices.
An effective Dual Persona Management system for communications identifies all business calls with your business number and company identity and routes all those calls through your compliance systems.
All personal calls are identified as such and remain private and external to the corporate systems. This technique may also help your company achieve compliance with privacy requirements such as those going into effect in Europe with the General Data Protection Regulation.
Question: How can you easily do all of the above?
Here’s how: Tango Networks offers a range of enterprise mobility solutions, available as an on-premises platform or a cloud-based service with our new Kinetic Cloud.
Our solutions simplify your users’ experience so they can get on with business. They can use the phones they know, while also using them as extensions of your corporate landlines with you in control.
Further, our mobility solutions make it possible for mobile communications to be kept in compliance using your existing compliance tools.