September 17, 2019
Cloud communications technologies are evolving to support increasingly mobile workforces.
But if you implement mobile cloud communications for your enterprise, don't forget to enforce policies around call recording, archiving and monitoring.
That was the message delivered by Tango Networks' VP of Sales Pamela Strong, who spoke on a panel at Cavell Group's Cloud Comms Summit in Washington DC last week.
Mobile communications must meet regulatory requirements and company policies for recording and retention, Pamela explained, but the key to compliance enforcement is to keep the experience simple for users.
"You want the user to have a native experience," she told the panel and gathered audience. "You don't want them to have to worry about invoking an application in order to make a call in a certain environment."
Pamela was speaking on a panel led by Matthew Townend, Director of Research & Consulting for Cavell Group, focusing on Strategies to serve an increasingly mobile workforce.
The challenges of compliance touch on a range of industries and a range of types of companies, she said, citing examples of financial regulatory compliance rules like MiFIDII in Europe and Dodd-Frank in the US. "Whether you're a large enterprise or you're a small trading house, you need to meet the same requirements across the board," Pamela said. "I think the challenge is a little bit greater for smaller enterprises and mid-market customers, but the challenges are equally there (for all)."
Check out a portion of her remarks:
One of the most rapidly evolving areas of cloud communications is the extension of communications services to mobile devices used by remote employees and distributed workforces.
The introduction of Mobile-X led Tango Networks to be named by Channel Partners magazine as a UC-as-a-service (UCaaS) provider to watch for the second year in a row.