Making a Better Tool

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June 5, 2015

Our primitive ancestors used a rock whenever they needed to pound anything. Fortunately, someone came along and turned that rock into a much more useful tool, the hammer.

Monday, at the Cisco Live show, we are doing some tool enhancement of our own. We will introduce our Business Messaging for Jabber. It's a solution that extends Cisco's collaboration tool to let users communicate via text with any device, in or out of the corporate network.

Summing it up in seven words, it takes Jabber to the next level. How? Well, business messaging system for Jabber converts the Cisco Jabber instant message into an SMS text that can be delivered over the wireless network. It uses the familiar Jabber interface, but vastly extends its reach, to anyone, anywhere.

Right now, Jabber basically stops at the gates of the corporate network. Business Messaging for Jabber throws open those gates. By doing that, it improves collaboration. Teams using Jabber will now be able to seamlessly communicate with members outside the company as well as inside it.

Our Business Messaging for Jabber links to the Cisco IM and Presence server to receive messages intended for wireless endpoints, then leverages the wireless network to deliver those messages to the mobile phone. In the other direction, as Business Messaging for Jabber receives incoming SMS messages directed to Jabber users, those messages are converted into IMs for delivery to the Jabber client.

Business Messaging for Jabber – which can handle 500 texts or instant messages per second – can be deployed either on premises or hosted in the cloud, whichever the enterprise prefers..

One more thing you should know is that Business Messaging for Jabber offers a text message audit trail, archiving all messages or texts sent to or received from an external wireless endpoint.

Tagged : Business Messaging for Spark, Cisco client, Cisco instant messaging, Cisco Jabber, Cisco Spark, Tango Networks

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